Business Analyst
Meridian, MS ยท On-site
... help desk related issues. Acting as an experienced analyst with a strong background in system ... Document, prioritize, and track support requests received via phone calls, emails, or chat portals
Meridian, MS ยท On-site
... help desk related issues. Acting as an experienced analyst with a strong background in system ... Document, prioritize, and track support requests received via phone calls, emails, or chat portals
Meridian, MS ยท On-site
... help desk related issues. Acting as an experienced analyst with a strong background in system ... Document, prioritize, and track support requests received via phone calls, emails, or chat portals
Meridian, MS ยท On-site
$50K - $67K/yr
Partner with district leadership and technology teams to support office readiness goals ... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ...
Meridian, MS ยท On-site
$50K - $67K/yr
Partner with district leadership and technology teams to support office readiness goals ... chat, email, and in person * Working knowledge of Microsoft Outlook, Microsoft Teams, and other ...
Join a network of self-employed professionals supporting patients and/or providers, helping people ... Review basic technology requirements Hours * Choose your own schedule by self-scheduling 30-minute ...
Join a network of self-employed professionals supporting patients and/or providers, helping people ... Review basic technology requirements Hours * Choose your own schedule by self-scheduling 30-minute ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted โข Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Meridian, MS ยท Remote
$20/hr
Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech challenges. * Experience with inbound/outbound customer support; call center experience is a plus.
Meridian, MS ยท Remote
$20/hr
Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech challenges. * Experience with inbound/outbound customer support; call center experience is a plus.
Meridian, MS ยท On-site
$25/hr
... drone technology. Role Description The LeVanta engineering technician will help build and test ... support infrastructure. The start-up environment is dynamic, lean, demanding, and fast-paced. The ...
Meridian, MS ยท On-site
$25/hr
... drone technology. Role Description The LeVanta engineering technician will help build and test ... support infrastructure. The start-up environment is dynamic, lean, demanding, and fast-paced. The ...
Meridian, MS ยท On-site
$14.75 - $19.50/hr
As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ... Observe and support user training sessions and help prepare training materials as needed. What ...
Meridian, MS ยท On-site
$14.75 - $19.50/hr
As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a ... Observe and support user training sessions and help prepare training materials as needed. What ...
... T resourcing, engineering, professional services and customer satisfaction. They've helped ... Manage and maintain an accurate roster of resources supporting WWT clients, including tracking ...
... T resourcing, engineering, professional services and customer satisfaction. They've helped ... Manage and maintain an accurate roster of resources supporting WWT clients, including tracking ...
Meridian, MS ยท On-site
Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring ... and help drive operational excellence. This role is focused on eliminating inefficiencies ...
Meridian, MS ยท On-site
Our team is dedicated to managing and supporting the company's technology infrastructure, ensuring ... and help drive operational excellence. This role is focused on eliminating inefficiencies ...
Meridian, MS ยท On-site
$166K - $191K/yr
Poe: a platform providing millions of global users with one place to chat, explore and build with a ... You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app.
Meridian, MS ยท On-site
$166K - $191K/yr
Poe: a platform providing millions of global users with one place to chat, explore and build with a ... You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app.
At World Wide Technology, we work together to make a new world happen. Our important work benefits ... Leverage your knowledge and experience to mentor and coach and help grow other members of the team ...
At World Wide Technology, we work together to make a new world happen. Our important work benefits ... Leverage your knowledge and experience to mentor and coach and help grow other members of the team ...
Meridian, MS ยท On-site
$18 - $25/hr
AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks -- one day you might be installing an operating ...
Quick apply
Meridian, MS ยท On-site
$18 - $25/hr
AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks -- one day you might be installing an operating ...
Webelieve that every award earned, every record broken and every patient helped is because of the ... Support (BLS) through American Heart Association. Preferred -Certification in surgical technology.
Webelieve that every award earned, every record broken and every patient helped is because of the ... Support (BLS) through American Heart Association. Preferred -Certification in surgical technology.
Meridian, MS ยท On-site
$16.75 - $22.50/hr
UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to ... Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help ...
Meridian, MS ยท On-site
$16.75 - $22.50/hr
UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to ... Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help ...
Meridian, MS ยท On-site
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
Meridian, MS ยท On-site
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...
... helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come ...
... helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come ...
$26.5K - $30K
0% of jobs
$30K - $33.4K
3% of jobs
$36.9K is the 25th percentile. Wages below this are outliers.
$33.4K - $36.9K
22% of jobs
The median wage is $38.9K / yr.
$36.9K - $40.4K
43% of jobs
$40.4K - $43.9K
6% of jobs
$44K is the 75th percentile. Wages above this are outliers.
$43.9K - $47.4K
6% of jobs
$47.4K - $50.8K
6% of jobs
$50.8K - $54.3K
5% of jobs
$54.3K - $57.8K
3% of jobs
$57.8K - $61.3K
3% of jobs
$61.3K - $64.7K
1% of jobs
$26.5K
$42.6K
$64.7K
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
Other
Posted 5 days ago
About the Role
The candidate must have extensive experience serving as the primary point of contact for users experiencing help desk related issues. Acting as an experienced analyst with a strong background in system diagnostics, they will solve software problems and resolve user inquiries regarding manual data manipulation. All actions will be based on documented incidents in the JIRA ticketing system, email communications, or data log spreadsheets to ensure seamless business operations for the Success data conversion project. The position requires frequent interaction with DHS program areas and technical staff regarding business and information technology needs.
Key day-to-day tasks include managing incoming tickets, documenting, prioritizing, and tracking support requests received via phone calls, emails, or chat portals. The analyst must be experienced with escalating issues, identifying complex or recurring problems, and properly escalating them to the supervisor/manager for swift resolution. Strong verbal and written communication skills are essential to handle user frustration effectively and convey clear policy resolutions. Critical-thinking skills are required to diagnose root causes and meticulously document each incident to serve as the basis for future system enhancements.
Responsibilities
Qualifications
Required Skills
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