1

Help Tech Chat Support Jobs in Meridian, MS (NOW HIRING)

... help desk related issues. Acting as an experienced analyst with a strong background in system ... Document, prioritize, and track support requests received via phone calls, emails, or chat portals

... drone technology. Role Description The LeVanta engineering technician will help build and test ... support infrastructure. The start-up environment is dynamic, lean, demanding, and fast-paced. The ...

iOS Engineer -Remote

Meridian, MS ยท On-site

$166K - $191K/yr

Poe: a platform providing millions of global users with one place to chat, explore and build with a ... You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app.

MENTAL HEALTH TECH - AHC

Meridian, MS ยท On-site

$16.75 - $22.50/hr

UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to ... Notice At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help ...

At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...

At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...

At Ochsner, whether you work with patients every day or support those who do, you are making a ... Technology Certification Board (NMTCB) Current unrestricted license in the state of practice ...

... helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come ...

next page

Showing results 1-20

Help Tech Chat Support information

See Meridian, MS salary details

$26.5K

$42.6K

$64.7K

How much do help tech chat support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help tech chat support in Meridian, MS is $42,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $46,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Meridian, MS? For Help Tech Chat Support jobs in Meridian, MS, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Meridian, MS look for? The top searched job categories for Help Tech Chat Support jobs in Meridian, MS are:
What cities near Meridian, MS are hiring for Help Tech Chat Support jobs? Cities near Meridian, MS with the most Help Tech Chat Support job openings:

Business Analyst

Steadfast Technology

Meridian, MS โ€ข On-site

Other

Posted 5 days ago


Job description


About the Role



The candidate must have extensive experience serving as the primary point of contact for users experiencing help desk related issues. Acting as an experienced analyst with a strong background in system diagnostics, they will solve software problems and resolve user inquiries regarding manual data manipulation. All actions will be based on documented incidents in the JIRA ticketing system, email communications, or data log spreadsheets to ensure seamless business operations for the Success data conversion project. The position requires frequent interaction with DHS program areas and technical staff regarding business and information technology needs.



Key day-to-day tasks include managing incoming tickets, documenting, prioritizing, and tracking support requests received via phone calls, emails, or chat portals. The analyst must be experienced with escalating issues, identifying complex or recurring problems, and properly escalating them to the supervisor/manager for swift resolution. Strong verbal and written communication skills are essential to handle user frustration effectively and convey clear policy resolutions. Critical-thinking skills are required to diagnose root causes and meticulously document each incident to serve as the basis for future system enhancements.



Responsibilities



  • Manage incoming tickets
  • Document, prioritize, and track support requests received via phone calls, emails, or chat portals
  • Escalate issues and identify complex or recurring problems
  • Convey clear policy resolutions
  • Diagnose root causes and document each incident



Qualifications



  • Extensive experience in help desk support
  • Strong background in system diagnostics



Required Skills



  • Automated System Benefit Determination
  • Windows Operating System
  • Windows PC Hardware
  • JIRA Proficiency
  • Certified Professional Business Analyst
  • Mainframe
  • Linux
  • SQL Server
  • ADABAS
  • Data Quality



Shift Information



  • Shift Time: 8:00 AM - 5:00 PM (Mon - Fri)
  • Hours per Week: 40 to 50 hours
  • Overtime: Occasional Overtime (Additional hours or days may be required due to project timeframes)
  • Remote Option: Yes, available after the initial 6 weeks of onboarding/training
  • Travel / Expenses: Travel not required; expenses not reimbursed