Ideal Software Systems

Job Summary:
Ideal Software Systems, Inc. is a progressive technology company known for providing quality integrated hardware and software systems to the entertainment and financial markets. They are seeking passionate Tech Installers/Consultants to plan, set up, and execute the installation of proprietary software products in various entertainment venues.
Responsibilities:
• consulting with large entertainment businesses and theme parks
• planning, setting up, and executing the installation of proprietary software products in arcades, amusement parks, and theme parks
Qualifications:
Required:
• STRONG time management, organization, and decision-making skills
• Ability to multi-task and adapt to changes quickly
• Likes to travel
• A problem solver with keen attention to detail
• Love for technology and software
• Firm understanding of Windows OS
• Firm understanding of LAN and WAN networking
• A WORK Together approach with open communication, excellence in service, integrity, and accountability
• Knows how to address customer concerns creatively and share feedback with other teammates
• Builds TRUST by working as a team member, as well as independently, with minimal supervision
• Demonstrate a STRONG customer service orientation and take responsibility to ensure customers are satisfied
• WOW Customers over the phone, online chat, or email
• Enthusiasm and a great attitude with great customer service skills
Preferred:
• customer service: 1 year
• Project Management skills
• A+ Certification
• AA degree in related field (Technical Call Center experience will be considered)
• Previous IT or network experience: 1 year
• Experience in Computer Science, Databases, IT, Networks or Business Information Systems
• Experience with Microsoft Word and Excel and Windows OS (old and current)
• SQL experience is preferred
• High school or equivalent
Company:
Ideal Software Systems has developed business management and information systems since 1983 and currently provides a comprehensive suite of solutions to the amusement, family entertainment and financial markets that help grow business, prevent losses and simplify operations. Founded in 1983, the company is headquartered in Meridian, USA, with a team of 51-200 employees. The company is currently Growth Stage.