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Help Tech Chat Support Jobs in Lowell, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

New Town, MA

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Needham, MA

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Waverley, MA

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Dover, MA

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Quincy, MA

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Lowell, MA

Help Tech Chat Support information

See Lowell, MA salary details

$26.8K

$43.1K

$65.5K

How much do help tech chat support jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help tech chat support in Lowell, MA is $43,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Lowell, MA?

For Help Tech Chat Support jobs in Lowell, MA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Lowell, MA look for?

The top searched job categories for Help Tech Chat Support jobs in Lowell, MA are:

What cities near Lowell, MA are hiring for Help Tech Chat Support jobs?

Cities near Lowell, MA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,122 per year, or $20.7 per hour.

Helpdesk Administrator

PB consulting

Newtonville, MA

Full-time

Posted 10 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

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