Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring ... Help Desk Technical/Clinical Support Location: Lexington, MA Duration: 12 month contract Face to ...
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring ... Help Desk Technical/Clinical Support Location: Lexington, MA Duration: 12 month contract Face to ...
Help Desk Support Technician
Hadley, MA · On-site
$19.25 - $26/hr
They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...
Help Desk Support Technician
Hadley, MA · On-site
$19.25 - $26/hr
They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...
IT Helpdesk Support Engineer
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Preferred experience supporting MacOS environments. * Strong knowledge of Microsoft 365 ...
IT Helpdesk Support Engineer
Boston, MA · On-site
$70K - $80K/yr
Centerfield Media Holdings is seeking a strategic and hands-on IT Helpdesk Administrator to lead a ... Preferred experience supporting MacOS environments. * Strong knowledge of Microsoft 365 ...
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring ... Help Desk Technical/Clinical Support Location: Lexington, MA Duration: 12 month contract Face to ...
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring ... Help Desk Technical/Clinical Support Location: Lexington, MA Duration: 12 month contract Face to ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Technician
New Bedford, MA · On-site
Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...
IT Support Specialist I (Helpdesk)
Canton, MA · On-site
$28.80 - $29.50/hr
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd ... Meaningful work that positively impacts our members and communities About the Role As an IT Support ...
Quick apply
IT Support Specialist I (Helpdesk)
Canton, MA · On-site
$28.80 - $29.50/hr
If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd ... Meaningful work that positively impacts our members and communities About the Role As an IT Support ...
Helpdesk Administrator
Milton Village, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Milton Village, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Wollaston, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Wollaston, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Help Desk Technician (Level 1/2)
Waltham, MA · On-site
$58K - $72K/yr
... support clients in healthcare, finance, legal, and professional services - keeping their technology ... What You'll Do * Respond to and resolve help desk tickets via phone, email, and chat (hardware ...
Help Desk Technician (Level 1/2)
Waltham, MA · On-site
$58K - $72K/yr
... support clients in healthcare, finance, legal, and professional services - keeping their technology ... What You'll Do * Respond to and resolve help desk tickets via phone, email, and chat (hardware ...
Helpdesk Administrator
Randolph, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Randolph, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
East Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
East Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Milton, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Milton, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
South Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
South Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Helpdesk Administrator
Weymouth, MA · On-site
Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...
New
Help Tech Chat Support information
See Cape Cod, MA salary details
$28.9K - $32.7K
0% of jobs
$32.7K - $36.5K
3% of jobs
$40.3K is the 25th percentile. Wages below this are outliers.
$36.5K - $40.3K
22% of jobs
The median wage is $42.5K / yr.
$40.3K - $44.1K
43% of jobs
$44.1K - $47.9K
6% of jobs
$48.1K is the 75th percentile. Wages above this are outliers.
$47.9K - $51.7K
6% of jobs
$51.7K - $55.5K
6% of jobs
$55.5K - $59.3K
5% of jobs
$59.3K - $63.1K
3% of jobs
$63.1K - $66.9K
3% of jobs
$66.9K - $70.8K
1% of jobs
$28.9K
$46.6K
$70.8K
How much do help tech chat support jobs pay per year?
As of Aug 9, 2026, the average yearly pay for help tech chat support in Cape Cod, MA is $46,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $50,400.00 per year, depending on experience, location, and employer.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Cape Cod, MA? For Help Tech Chat Support jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Cape Cod, MA look for? The top searched job categories for Help Tech Chat Support jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Help Tech Chat Support jobs? Cities near Cape Cod, MA with the most Help Tech Chat Support job openings:
Contractor
Re-posted 20 days ago
Job description
Company Description
All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.
Job Description
Hello ,
Position: Help Desk Technical/Clinical Support
Location: Lexington, MA
Duration: 12 month contract
Face to Face Interview Required
Candidate will be working on Oracle Clinical Trial management system.
Data is coming in from data feeds or clinical trials Will train business units/vendors on this Oracle system Develop/Test functionality Will work with the business to train them on the system (large scale training)
Candidate must have:
Cannot have only clinical experience-must have technical also.
Communication/follow up skills
Customer service (working with business users) Technical skills (has worked on different systems) Direct experience with system users
5+ years help desk experience
Previous work with ticketing systems
Previous work training business users
Develop/Test system functionality
Willing to take someone who has less technical details/experience for someone who has previous help desk/customer service experience Helpful to have previous Oracle Clinical experience
Provide support within Clinical and other groups as required relating to Clinical Trials Management System (CTMS) to support Clinical business process, including design of reports to meet organizational needs, serving as CTMS Administrator, super-user and technical support.
Experience with Siebel OBI reporting environment; developing reports and dashboards. Responsible for maintaining catalog of standard reports; running Usage reports
Familiarity with associated tools such as Informatica Data Quality, JIRA ticket system and others
Experience in testing and validation system enhancements and bug fixes; responsible for associated documentation
Experience in identifying report issues and ability to troubleshoot and fix
Experience leading workgroups to gather business requirements. Strong ability to clearly communicate with non-technical business users.
Facilitation of Clinical internal communication and support of external communication of Clinical structure, functions, partnerships, initiatives, and accomplishments to R&D by providing reports and metrics.
Write/edit strategic communications, including metrics reports
Analyze data and make recommendations. Identify and implement areas of improvement within the system.
Research, analyze and present best practices to determine the best overall solution.
Develop, write and publish training materials, user manuals and process flow maps as well as e-learning systems for CTMS System. May Deliver Training.
Participate in functional requirement gathering and design review meetings.
Test and Execute User Acceptance Test scripts. Review System Test scripts.
Respond to department requests for hands-on assistance within CTMS.
Responsible for ensuring end users continue to update and maintain the system on a daily basis and identifying and implementing new areas to utilize the system to increase efficiencies.
Participate in System Planning meetings and contribute to the development and publishing of departmental System Newsletter.
Position requires frequent interactions with Clinical Management and Leadership teams, sensitive handling of confidential information and comprehensive attention to accuracy and quality.
May provide content for the CTMS / Tools area of Clinical Departmental intranet website -- the groups main global communication channel.
Position: Help Desk Technical/Clinical Support
Location: Lexington, MA
Duration: 12 month contract
Face to Face Interview Required
Candidate will be working on Oracle Clinical Trial management system.
Data is coming in from data feeds or clinical trials Will train business units/vendors on this Oracle system Develop/Test functionality Will work with the business to train them on the system (large scale training)
Candidate must have:
Cannot have only clinical experience-must have technical also.
Communication/follow up skills
Customer service (working with business users) Technical skills (has worked on different systems) Direct experience with system users
5+ years help desk experience
Previous work with ticketing systems
Previous work training business users
Develop/Test system functionality
Willing to take someone who has less technical details/experience for someone who has previous help desk/customer service experience Helpful to have previous Oracle Clinical experience
Provide support within Clinical and other groups as required relating to Clinical Trials Management System (CTMS) to support Clinical business process, including design of reports to meet organizational needs, serving as CTMS Administrator, super-user and technical support.
Experience with Siebel OBI reporting environment; developing reports and dashboards. Responsible for maintaining catalog of standard reports; running Usage reports
Familiarity with associated tools such as Informatica Data Quality, JIRA ticket system and others
Experience in testing and validation system enhancements and bug fixes; responsible for associated documentation
Experience in identifying report issues and ability to troubleshoot and fix
Experience leading workgroups to gather business requirements. Strong ability to clearly communicate with non-technical business users.
Facilitation of Clinical internal communication and support of external communication of Clinical structure, functions, partnerships, initiatives, and accomplishments to R&D by providing reports and metrics.
Write/edit strategic communications, including metrics reports
Analyze data and make recommendations. Identify and implement areas of improvement within the system.
Research, analyze and present best practices to determine the best overall solution.
Develop, write and publish training materials, user manuals and process flow maps as well as e-learning systems for CTMS System. May Deliver Training.
Participate in functional requirement gathering and design review meetings.
Test and Execute User Acceptance Test scripts. Review System Test scripts.
Respond to department requests for hands-on assistance within CTMS.
Responsible for ensuring end users continue to update and maintain the system on a daily basis and identifying and implementing new areas to utilize the system to increase efficiencies.
Participate in System Planning meetings and contribute to the development and publishing of departmental System Newsletter.
Position requires frequent interactions with Clinical Management and Leadership teams, sensitive handling of confidential information and comprehensive attention to accuracy and quality.
May provide content for the CTMS / Tools area of Clinical Departmental intranet website -- the groups main global communication channel.
Additional Information
All your information will be kept confidential according to EEO guidelines.