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Help Tech Chat Support Jobs in Bronx, NY (NOW HIRING)

Truist

IT Senior Support Analyst

New York, NY · On-site

$85K - $95K/yr

Need Help? If you have a disability and need assistance with the application, you can request a ... Provide technical assistance via phone, email, chat, or in-person, ensuring prompt and courteous ...

Truist

IT Senior Support Analyst

New York, NY · On-site

$85K - $95K/yr

Need Help? If you have a disability and need assistance with the application, you can request a ... Provide technical assistance via phone, email, chat, or in-person, ensuring prompt and courteous ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

This role also serves as the primary intake and triage point for IT support requests through the Freshservice help desk system. Responsibilities not limited to: End User Support * Provide Tier 1 / ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

... support employees, onboard new hires, troubleshoot issues in real time, and help maintain the tech ... Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

... support employees, onboard new hires, troubleshoot issues in real time, and help maintain the tech ... Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

... support employees, onboard new hires, troubleshoot issues in real time, and help maintain the tech ... Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

Responsibilities : • Provide technical support to end-users via in-person, video, phone, chat ... HelpDesk members for issue visibility and escalation. • Gather and report user feedback to ...

Nebulon Dynamics Limited

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

Provide first-level support for hardware, software, and network issues via phone, email, or chat ... Communicator: You're not just tech-savvy you're people-savvy. You can explain complex issues in ...

Interviews Chat

Data Analyst

Manhattan, NY · Remote

$70K - $100K/yr

Support pricing, onboarding, and feature decisions with data. * Translate numbers into clear ... Interviews Chat is your AI-powered Interview Copilot for job interviews. We help candidates prep ...

Bookmap

1st Level Tech Support Agent

Manhattan, NY · Remote

Built to help traders make informed decisions, gain competitive advantage, and ensure consistent ... You will receive functional and technical inquiries and faults via the live chat, by e-mail and ...

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Help Tech Chat Support information

See Bronx, NY salary details

$28.1K

$45.3K

$68.8K

How much do help tech chat support jobs pay per year?

As of May 28, 2026, the average yearly pay for help tech chat support in Bronx, NY is $45,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $49,000.00 per year, depending on experience, location, and employer.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Bronx, NY? For Help Tech Chat Support jobs in Bronx, NY, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Bronx, NY look for? The top searched job categories for Help Tech Chat Support jobs in Bronx, NY are:
What cities near Bronx, NY are hiring for Help Tech Chat Support jobs? Cities near Bronx, NY with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT Senior Support Analyst

IT Senior Support Analyst

Truist

New York, NY • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Truist rating

8.3

Company rating: 8.3 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

33rd of 141 rated banks

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Provides support to end-users for either PC, server or mainframe applications, and hardware. Focuses on issues of the highest complexity. Regularly interacts In this role, we are seeking IT Associate Support Analyst with 5 - 7 years of technical experience supporting Banking or financial services. The CIB Technology IT Associate Support Analyst is responsible for providing technical support and troubleshooting services to internal users. The role requires strong analytical skills, attention to detail, and the ability to communicate technical concepts clearly to non-technical users. The analyst will work within defined Service Level Expectations (SLEs) and may be assigned ad-hoc projects.
Core Responsibilities
  • Troubleshooting: Diagnose and resolve technical issues with hardware, software, and networks, including desktops, laptops, mobile devices, and printers.
  • User Support: Provide technical assistance via phone, email, chat, or in-person, ensuring prompt and courteous service.
  • Installation and Configuration: Install, configure, and update computer hardware, software, and peripherals.
  • Documentation: Log all support requests, document issues and resolutions in a ticketing system, and maintain accurate records.
  • Problem Escalation: Escalate unresolved or complex issues to higher-level IT support teams.
  • User Guidance: Walk users through problem-solving processes and provide basic training on new technologies.
  • Incident Management: Investigate and resolve software errors, reinstall programs, and replace corrupted files.
  • Project Support: Participate in IT projects and perform moves, rebuilds, installs, and depot equipment tasks as needed.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in related field and five years of experience in end-user support or a related discipline or an equivalent combination of education and work experience
  • In- depth knowledge in information systems and ability to identify, apply, and implement best practices
  • Understanding of key business processes and competitive strategies related to the IT function
  • Ability to plan and manage projects
  • Ability to solve complex problems by applying best practices
  • Ability to provide direction and mentor less experienced teammates
  • Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications:
  • Excellent communication and customer service skills.
  • Ability to diagnose and resolve technical problems efficiently.
  • Proficiency with computer systems, software, and mobile devices.
  • Strong problem-solving and analytical skills.
  • Experience with ticketing systems is preferred.
  • Ability to work patiently and calmly with users.
  • Basic knowledge of network infrastructure (LAN/WAN) is beneficial.
  • Experience or willingness to train junior staff.
  • Ability to work independently and collaboratively.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple projects and meet deadlines.

Example of a Typical Day
  • Respond to incoming requests through a help desk ticketing system.
  • Call a user to troubleshoot a software error, guiding them through the steps to fix it.
  • Set up a new user's account and install the necessary software for their role.
  • Perform hardware/software upgrades and resolve network conflicts.
  • Document incidents and resolutions in the system.

Work Hours
  • Scheduled 40-hour work week.
  • Shifts: 7:00 AM - 4:00 PM or 9:00 AM - 6:00 PM.
  • Each workday includes a 1-hour lunch break.
  • Occasional after-hours and weekend work may be required.

The annual base salary for this position is $85,000 - $95,000
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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About Truist

Sourced by ZipRecruiter

Truist is combining distinctive personal service with investments in innovation to create transformational client experiences. We believe the unique blend of human touch and innovative technology will set us apart, instill confidence, and build deeper levels of trust with our clients

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2019

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