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Help Tech Chat Support Jobs in Massachusetts (NOW HIRING)

PB consulting

Helpdesk Administrator

Everett, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Minot, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Scituate, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Sharon, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Babson Park, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Norwood, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Randolph, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Hingham, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Auburndale, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Melrose, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Medfield, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Wellesley, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Stoughton, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

PB consulting

Helpdesk Administrator

Cohasset, MA · On-site

Serve as the first point of contact for IT support requests from corporate and retail users ... Provide remote support via phone, email, chat, and remote desktop tools. * Collaborate with ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Massachusetts

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Massachusetts?

For Help Tech Chat Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Massachusetts look for?

The top searched job categories for Help Tech Chat Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Help Tech Chat Support jobs?

Cities in Massachusetts with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Engineer - Boston, MA

RetroFit Technologies, Inc.

Boston, MA • On-site

$25 - $30.35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily.


Key Areas of Responsibility

  • Perform routine remote helpdesk services.
  • Manage/Log and Follow up on Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Document in RMM all customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc.
  • Diagnose, troubleshoot and resolve client issues with hardware
  • Experience with Windows 2012, 2016 & 2019 Server roles
  • Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite)
  • Experience with Office 365 and cloud solutions.
  • Experience troubleshooting email related issues
  • Thorough understanding of client/server applications architecture


Minimum Qualifications

  • Bachelor’s degree or equivalent experience.
  • Experience with Windows Server 2012, 2016 & 2019
  • Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers.
  • Experience with Office 365 and Azure.
  • Experience with switches, routers, firewalls, and wireless access points.
  • Experience with physical server and storage management.
  • Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy.
  • Ability to lift a minimum of 50 lbs.
  • Sense of urgency.
  • Ability to work independently with minimal direction.
  • Experience with ticketing and asset management systems.
  • Ability to handle multiple tasks and priorities.
  • Exceptional oral, written, and documentation communication skills.
  • Critical attention to detail and solid creative problem-solving skills.
  • Ability to consistently follow policies and procedures.


Preferred Qualifications

  • VMware ESXi and Hyper-V management.
  • Experience with RMM tools such as Datto Autotask.
  • Experience with Barracuda email security solutions.
  • Experience with Datto backup or other related tools.
  • Experience with Auvik network management or other related tools.
  • ITILv4 Foundations certification.
  • Microsoft 365 or Microsoft Azure certifications.
  • Windows Server 2012+ certifications.

Company Description

Who We Are

RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.

At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.