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Help Scout Jobs (NOW HIRING)

Scout Space

Future Scout Team Members!

Reston, VA · On-site +1

Scout Space is building a new way to see and operate in space: with a new paradigm of data ... to help drive our programs forward. The best people do their best work when they can build ...

Scout Space

Future Scout Team Members!

Reston, VA · On-site +1

Scout Space is building a new way to see and operate in space: with a new paradigm of data ... to help drive our programs forward. The best people do their best work when they can build ...

Scout Space

Future Scout Team Members!

Reston, VA · On-site +1

Scout Space is building a new way to see and operate in space: with a new paradigm of data ... to help drive our programs forward. The best people do their best work when they can build ...

Scout Clean Energy

Senior Corporate Counsel

Boulder, CO · On-site

$144K - $196K/yr

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

Scout Clean Energy

Senior Corporate Counsel

Boulder, CO · On-site +1

$144K - $196K/yr

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

Scout Clean Energy

Senior Corporate Counsel

Boulder, CO · On-site

$144K - $196K/yr

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

Scout Clean Energy

Corporate Counsel

Boulder, CO · On-site

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

C10 Labs

University Venture Scout

New York, NY · On-site +1

New York City Description C10 Labs University Venture Scout We are looking for talented, well connected students to help us discover the most promising founders and startups in the AI ecosystem on ...

Scout Clean Energy

Corporate Counsel

Boulder, CO · On-site

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

Scout Clean Energy

Corporate Counsel

Boulder, CO · On-site +1

Your ability to find solutions to close deals that help Scout succeed in the long run is a key indicator of success. * Structure, draft, review and negotiate power purchase agreements, engineering ...

C10 Labs

University Venture Scout

New York, NY · On-site

C10 Labs University Venture Scout We are looking for talented, well connected students to help us discover the most promising founders and startups in the AI ecosystem on and around their campuses.

U.S. Army

Cavalry Scout - Army

Bangor, ME · On-site

CAVALRY SCOUT Overview: As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering ... Helpful Skills: * Willingness to accept challenges. * Ability to perform well under stress.

U.S. Army

Cavalry Scout - Army

Boston, MA · On-site

CAVALRY SCOUT Overview: As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering ... Helpful Skills: * Willingness to accept challenges. * Ability to perform well under stress.

Neura Market

$140 - $190/hr

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help ...

U.S. Army

Cavalry Scout - Army

Lowell, MA · On-site

CAVALRY SCOUT Overview: As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering ... Helpful Skills: * Willingness to accept challenges. * Ability to perform well under stress.

U.S. Army

Cavalry Scout - Army

Providence, RI · On-site

CAVALRY SCOUT Overview: As a Cavalry Scout, you'll act as the eyes and ears on the field, gathering ... Helpful Skills: * Willingness to accept challenges. * Ability to perform well under stress.

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How much do help scout jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help scout in the United States is $13.40, according to ZipRecruiter salary data. Most workers in this role earn between $8.65 and $17.31 per hour, depending on experience, location, and employer.

What is a Help Scout?

A Help Scout is a customer support professional who uses the Help Scout platform to manage customer inquiries, provide support, and ensure customer satisfaction. Help Scouts work with businesses to resolve issues via email, chat, or other channels supported by the Help Scout software. Their main goal is to deliver high-quality, timely assistance while maintaining a friendly and helpful demeanor. The term 'Help Scout' can refer to both the role of a customer support agent and users of the Help Scout software.

What are the key skills and qualifications needed to thrive as a Help Scout customer support specialist?

To thrive as a Help Scout Customer Support Specialist, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by familiarity with SaaS environments. Proficiency with Help Scout’s platform, ticketing systems, live chat tools, and basic CRM software is typically required. Empathy, patience, and the ability to work both independently and collaboratively are essential soft skills for building rapport with customers and resolving issues efficiently. These skills ensure effective support delivery, high customer satisfaction, and seamless workflow within a remote or distributed team.

What are some common challenges faced by customer support professionals at Help Scout, and how does the team support overcoming them?

Customer support professionals at Help Scout often face challenges such as managing a high volume of customer inquiries, adapting to new product updates, and ensuring consistent, high-quality responses across various channels. The team structure emphasizes collaboration, with regular knowledge-sharing sessions, access to comprehensive internal documentation, and supportive peer reviews. Additionally, Help Scout fosters a remote-friendly culture that values open communication, helping team members feel connected and empowered to seek advice or share feedback when handling complex cases.

What is the difference between Help Scout vs Customer Support Specialist?

FeatureHelp ScoutCustomer Support Specialist
Primary RoleCustomer service platform for managing support emails and live chatProviding direct customer support via various channels
Required SkillsCustomer service, communication, basic technical knowledgeCustomer service, communication, problem-solving
Work EnvironmentOnline, remote or office-basedOffice or remote customer support centers
Common CertificationsNone required, but CRM or customer service certifications helpfulNone typically required

Help Scout is a customer service platform used by support teams to manage customer inquiries efficiently. In contrast, a Customer Support Specialist directly interacts with customers, providing support through various channels. While Help Scout is a tool, a Customer Support Specialist is a role that may utilize Help Scout or similar platforms. Both roles require strong communication skills, but Help Scout focuses on support management, whereas the Customer Support Specialist emphasizes direct customer interaction.

Is Help Scout a good company to work for?

Help Scout is known for fostering a positive work environment with a focus on customer support and team collaboration. Employees often cite flexible schedules, remote work options, and a strong company culture as benefits. However, individual experiences may vary based on role and team dynamics.
More about Help Scout jobs

What states have the most Help Scout jobs?

States with the most job openings for Help Scout jobs include:

What job categories do people searching Help Scout jobs look for?

The top searched job categories for Help Scout jobs are:

Help Scout jobs near you
Infographic showing various Help Scout job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $27,866 per year, or $13.4 per hour.

Future Scout Team Members!

Reston, VA • On-site, Remote

Scout Space
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about Scout Spaceexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Scout Space is building a new way to see and operate in space: with a new paradigm of data empowering every satellite to make space safer. We are a rapidly-growing team; we are deploying real solutions to orbit over the next 2 years; and our work will transform the face of spaceflight. We are looking for people that bring excitement and energy to our organization, are curious and eager to learn, and want to help drive our programs forward.
The best people do their best work when they can build frameworks for tackling open-ended problems without bias, and our team doesn't limit itself to any single mode of problem-solving. We are a diverse and agile team which values open-mindedness and transparency and understanding that All Ships Rise with the Tide. These beliefs are the foundation of our Culture Code:
  • Vision First: Every great story begins with a vision. By focusing on the vision as a team, we're able to accomplish anything.
  • Open Mindedness: Nothing great is ever achieved by doing things the way they have always been done. To create something meaningful, we must create significance. Step out of your comfort zone and consider other ideas and perspectives. Share your ideas with the team and explore the possibilities.
  • Transparency: As a team, we aspire to be honest, open, and straightforward with each other.
  • Ecosystem Minded: Reach out, partner, and bring people from different parts of the ecosystem together for the vision and go forward.
  • Operate as a Team: We work on the cutting edge of technical capability, and alongside the most capable people in the world. Our colleagues are our teammates, and despite any conflict that arises, we show up to meet our common goals professionally. We only succeed if we all work together as one team.

Take a look at our open positions for consideration for a role today. If you don't see something that is a fit right now, we encourage you to review the categories below and submit an application regardless to communicate your interest to become a Future Scout Team Member!
Areas we hire for:
  • Engineering & Design
    • Engineers are the backbone for architecting and maintaining our systems and software. Our engineers come from a variety of software, mechanical, and electrical engineering backgrounds and work on flight software, payload applications, guidance & navigation systems, and computer vision systems.
  • Science & Innovation
    • We are innovation driven and look for deep industry experts and PhDs in science and technology and boundary-breaking thinkers that can drive the research and then develop the next generation of ideas that will make space safer.
  • Project Management
    • We move quickly and our technical project managers ensure that we do so effectively, safely, and in compliance with customer requirements. Project Managers blend their background in industrial technology with a passion for details and creating forward-moving momentum.
  • Sales, Marketing, & Communications
    • The go-to-market team expertly crafts and elevates the SCOUT brand by telling our company and customer stories and ensuring those stories are expertly delivered directly to industry publications and government partners.
  • Business Operations
    • From finance and legal, to IT and people, it takes business operations to ensure everything at SCOUT runs efficiently and that we are positioned for successful growth in a competitive marketplace.

What we look for in every candidate:
  • Those that desire to see and enact positive change in how space is done.
  • Team members that thrive in working as part of a team to achieve a greater goal.
  • Strong alignment to our Culture Code, passion for space, & a commitment to finding and including diverse perspectives.
  • Strong written and verbal communication skills, and an ability to distill complex, technical information.
  • We are building an incredible hybrid-office environment based in Reston, Virgina. An ability to commute to our office a few days per week will be a career-accelerating opportunity for most Scout positions.

What makes a candidate stand out:
  • A personal statement that tells us why you're excited about Scout.
  • Why you're excited about spaceflight or passionate about space and how you've demonstrated that passion.
  • What's your superpower? What makes you unique in your skills, your approach to the world, your background, or anything that powers your ability to be an incredible teammate.
  • How you've pushed boundaries or defied conventions in your work or personal life.

Benefits
  • Open Time Off
  • Paid Parental Leave
  • Medical, Dental, Vision Insurance
  • 401k Matching
  • Health Savings Account, Flexible Spending Accounts, Dependent Care FSA
  • Wellness Stipend
  • Work From Home Stipend
  • Life Insurance
  • Long-term Disability plans
  • Commuter Benefit
  • Education Reimbursement

Don't fulfill all the qualifications listed above? If you still feel like you might be a good fit, please feel free to APPLY ANYWAY. We believe in a well-rounded team, and this sometimes means that someone with out-of-context knowledge can contribute just as well as someone with very explicit alignment with our capabilities needs stated.
Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote fashion. Our preference is for candidates in or around this area (or willing to relocate) as we scale our facilities and engineering team to provide more opportunities to work and collaborate in-person.
Scout Space Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. To conform to US Government space technology export regulations, applicants must be a US citizen, lawful permanent resident of the US, a protected individual as defined by 8 USC 1324b(a)(3), or eligible to obtain the required authorization from the US Department of State.
We're Proud to Prioritize Mental Health. Scout Space has been recognized with the Bell Seal for Workplace Mental Health by Mental Health America. This certification reflects our ongoing commitment to creating a supportive environment where mental well-being is valued, protected, and openly talked about. We know that when people feel seen and supported, great work happens, and that is the kind of culture we are building here at Scout Space.

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