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Help Scout Jobs in New York (NOW HIRING)

C10 Labs

University Venture Scout

New York, NY · On-site +1

New York City Description C10 Labs University Venture Scout We are looking for talented, well connected students to help us discover the most promising founders and startups in the AI ecosystem on ...

C10 Labs

University Venture Scout

New York, NY

C10 Labs University Venture Scout We are looking for talented, well connected students to help us discover the most promising founders and startups in the AI ecosystem on and around their campuses.

Equal Access Partners

Scout / Outreach

New York, NY

Scout / Outreach Equal Access Partners (EqualAccessP-----) is affiliated with the Association for ... help us connect them with attorneys who can pursue a resolution on their behalf. Our affiliated ...

Scout.com

Customer Success Manager

Manhattan, NY · On-site

About the Role We're hiring our first Customer Success Manager to help build out Scout's customer service function. This is a true founding CSM role with direct access to the Co-Founders, where your ...

Daloopa

Senior Product Manager - Scout

New York, NY · On-site +1

$205K - $225K/yr

Today, Daloopa powers the workflows of leading investment teams worldwide-helping them move faster ... As the PM for Scout, you own the product from strategy through execution. That means deciding what ...

Aaru

Deployment Lead

New York, NY · On-site

$180K - $300K/yr

You'll help scout customers, working with them from discovery to leading their long term collaboration with Aaru.

Nba

Creative Ops Intern - Video

New York, NY

$26/hr

Help scout and confirm locations, props, and talent as needed * Coordinate shoot logistics including gear prep, run-of-show documents, and call sheets * Organize and track production assets, such as ...

AEG

SponsorUniversity Regional Scout

Carteret, NJ · On-site

$1.3K - $1.7K/wk

... media, helping properties, brands, and agencies most effectively and efficiently partner. Our ... As part of this network, you may be assigned to scout local sporting or entertainment events, which ...

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Help Scout information

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How much do help scout jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help scout in New York is $14.66, according to ZipRecruiter salary data. Most workers in this role earn between $9.47 and $18.94 per hour, depending on experience, location, and employer.

What is a Help Scout?

A Help Scout is a customer support professional who uses the Help Scout platform to manage customer inquiries, provide support, and ensure customer satisfaction. Help Scouts work with businesses to resolve issues via email, chat, or other channels supported by the Help Scout software. Their main goal is to deliver high-quality, timely assistance while maintaining a friendly and helpful demeanor. The term 'Help Scout' can refer to both the role of a customer support agent and users of the Help Scout software.

What are the key skills and qualifications needed to thrive as a Help Scout customer support specialist?

To thrive as a Help Scout Customer Support Specialist, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by familiarity with SaaS environments. Proficiency with Help Scout’s platform, ticketing systems, live chat tools, and basic CRM software is typically required. Empathy, patience, and the ability to work both independently and collaboratively are essential soft skills for building rapport with customers and resolving issues efficiently. These skills ensure effective support delivery, high customer satisfaction, and seamless workflow within a remote or distributed team.

What are some common challenges faced by customer support professionals at Help Scout, and how does the team support overcoming them?

Customer support professionals at Help Scout often face challenges such as managing a high volume of customer inquiries, adapting to new product updates, and ensuring consistent, high-quality responses across various channels. The team structure emphasizes collaboration, with regular knowledge-sharing sessions, access to comprehensive internal documentation, and supportive peer reviews. Additionally, Help Scout fosters a remote-friendly culture that values open communication, helping team members feel connected and empowered to seek advice or share feedback when handling complex cases.

What is the difference between Help Scout vs Customer Support Specialist?

FeatureHelp ScoutCustomer Support Specialist
Primary RoleCustomer service platform for managing support emails and live chatProviding direct customer support via various channels
Required SkillsCustomer service, communication, basic technical knowledgeCustomer service, communication, problem-solving
Work EnvironmentOnline, remote or office-basedOffice or remote customer support centers
Common CertificationsNone required, but CRM or customer service certifications helpfulNone typically required

Help Scout is a customer service platform used by support teams to manage customer inquiries efficiently. In contrast, a Customer Support Specialist directly interacts with customers, providing support through various channels. While Help Scout is a tool, a Customer Support Specialist is a role that may utilize Help Scout or similar platforms. Both roles require strong communication skills, but Help Scout focuses on support management, whereas the Customer Support Specialist emphasizes direct customer interaction.

Is Help Scout a good company to work for?

Help Scout is known for fostering a positive work environment with a focus on customer support and team collaboration. Employees often cite flexible schedules, remote work options, and a strong company culture as benefits. However, individual experiences may vary based on role and team dynamics.

What are popular job titles related to Help Scout jobs in New York?

For Help Scout jobs in New York, the most frequently searched job titles are:

What job categories do people searching Help Scout jobs in New York look for?

The top searched job categories for Help Scout jobs in New York are:

Help Scout jobs near you
Infographic showing various Help Scout job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $30,487 per year, or $14.7 per hour.

University Venture Scout

C10 Labs

New York, NY • On-site, Remote

Part-time

Re-posted 25 days ago

Job description

University Venture Scout
Department: Studio
Employment Type: Part Time
Location: New York City
Description
C10 Labs University Venture Scout
We are looking for talented, well connected students to help us discover the most promising founders and startups in the AI ecosystem on and around their campuses. This is an unpaid,
part time, semester long scout role, not an employment position, designed for current full time students who want front row exposure to early stage venture and AI.
Position Overview
As a Venture Scout, you will play a crucial role in sourcing high
potential opportunities for C10 Labs. You will identify emerging startups, spot new technology trends, build relationships with
founders, and share qualified opportunities with our investment team. You will work closely with a small, fast moving team and contribute to the development of our portfolio by being our eyes and ears in your community.
What You Will Do
  • Identify and research early stage AI startups and emerging technology trends across sectors.
  • Build and maintain relationships with entrepreneurs, student builders, accelerators, incubators, labs, and academic programs.
  • Attend AI related events, hackathons, meetups, and demo days to expand your network and stay current on what's being built.
  • Conduct light initial diligence on opportunities (product, market, team, and technical approach) and share concise write ups with the C10 Labs team.
  • Provide clear, structured insights and recommendations on which founders and ideas are most promising.
  • Track relevant developments in the AI ecosystem (notable launches, funding rounds, acquisitions) and flag those that are most relevant to C10 Labs.
  • Act as a friendly point of contact for founders, helping them understand how C10 Labs can support them and when it makes sense to engage.
  • Nurture long term relationships with standout founders that may lead to future collaborations or investments.
    Qualifications
    Current full
    time student at an accredited university (undergraduate or graduate) with at
    least one semester remaining.
    • Network / community building: Genuine interest in meeting people from diverse
    backgrounds and connecting builders with resources.
    • Analytical skills: Ability to evaluate early business opportunities, size markets, and ask
    sharp questions during founder conversations.
    • Communication: Strong verbal and written communication; able to present complex
    technical ideas in a clear, concise way.
    • Proactive & self
    motivated: Comfortable working independently, taking initiative, and
    consistently surfacing new opportunities without close supervision.
    • Bonus: Experience in AI/ML (courses, projects, research, hackathons) or involvement in
    startup/VC/AI clubs.
    What We Offer
    • A front
    row seat to some of the most innovative early
    stage AI companies in the world.
    • The chance to collaborate with and learn from exceptional founders and builders.
    • Exposure to real
    world AI products, go
    to
    market strategies, and venture
    decision
    making.
    • Access to the broader C10 community, including curated events, activities, and learning
    sessions.
    • Personalized feedback and mentorship from the C10 Labs team.
    Logistics
    • Timing: Spring Semester (March-June), with the opportunity to extend by mutual interest
    for Fall Semester.

• Time commitment: Approximately 3-5 hours per week, flexible around exams and
academic obligations.
• Compensation: Unpaid, educational / experiential role only. Any future incentive
structures (e.g., deal
based bonuses or carry) would be separate and are not part of this
position's current terms.
If you are passionate about AI, excited to work with an ambitious team, and eager to help
founders who are building the future, we'd love to hear from you. Apply now and join us in
shaping what comes next.
C10 Labs is an equal opportunity organization. We celebrate diversity and are committed to
creating an inclusive environment for all participants.
What We Are Looking For
  • Current full time student at an accredited university (undergraduate or graduate) with at least one semester remaining.
  • Network / community building: Genuine interest in meeting people from diverse backgrounds and connecting builders with resources.
  • Analytical skills: Ability to evaluate early business opportunities, size markets, and ask sharp questions during founder conversations.
  • Communication: Strong verbal and written communication; able to present complex technical ideas in a clear, concise way.
  • Proactive & self motivated: Comfortable working independently, taking initiative, and consistently surfacing new opportunities without close supervision.
  • Bonus: Experience in AI/ML (courses, projects, research, hackathons) or involvement in startup/VC/AI clubs.

What We Offer
  • A front row seat to some of the most innovative early stage AI companies in the world.
  • The chance to collaborate with and learn from exceptional founders and builders.
  • Exposure to real world AI products, go to market strategies, and venture decision making.
  • Access to the broader C10 community, including curated events, activities, and learning
    sessions.
  • Personalized feedback and mentorship from the C10 Labs team.

Logistics
Timing: Spring Semester (March-June), with the opportunity to extend by mutual interest for Fall Semester.
Time commitment: Approximately 3-5 hours per week, flexible around exams and academic obligations.
Compensation: Unpaid, educational / experiential role only. Any future incentive structures (e.g., deal based bonuses or carry) would be separate and are not part of this position's current terms.
If you are passionate about AI, excited to work with an ambitious team, and eager to help founders who are building the future, we'd love to hear from you.
Apply now and join us in shaping what comes next.
C10 Labs is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all participants.

Apply