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Help Desk Jobs in Woonsocket, RI (NOW HIRING)

Brownhealth

Supv Information Desk

Providence, RI · On-site

$50K - $83K/yr

Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liason Services. Responsible for planning, leading, scheduling and assigning work to ensure ...

M.S. Walker

Service Desk Support Analyst

Norwood, MA · On-site

$55 - $70/hr

Service Desk Support Analyst Department : Information Technology Reports To: Director of ... The rest is spent writing documentation, building out our knowledge base, and helping us make ...

Berkshire Group, LLC

Service Desk Manager

Boston, MA · On-site

Supervise help desk resources to ensure a consistently high level of service * Manage day-to-day service desk operations, including ticket flow, prioritization, and workload distribution * Lead and ...

CarGurus

IT Service Desk Analyst

Boston, MA

Provide feedback on existing tools and processes to help improvements * Collaborate with senior ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

Syntricate Technologies

Helpdesk support

Providence, RI · On-site

$20.25 - $27.25/hr

Syntricate Technologies is seeking Helpdesk and Desktop Support professionals. The role involves providing support for helpdesk and desktop issues to ensure smooth operations for users.

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

Job Title: HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job responsibilities: 1. Inventory & Assessment o Catalog all IT assets in the existing closets. o ...

Zones LLC.

IT Service Desk Technical Trainer

Boston, MA · On-site

$40 - $45/wk

Help manage Agent schedules during training period in conjunction with leadership * Provide Agent ... Experience working in the Service Desk industry in a customer-facing role * ITIL knowledge and ...

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Help Desk information

See Woonsocket, RI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk in Woonsocket, RI is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Woonsocket, RI?

The most popular types of Help Desk jobs in Woonsocket, RI are:

What are popular job titles related to Help Desk jobs in Woonsocket, RI?

For Help Desk jobs in Woonsocket, RI, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Woonsocket, RI look for?

The top searched job categories for Help Desk jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Help Desk jobs?

Cities near Woonsocket, RI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,142 per year, or $22.2 per hour.

Supv Information Desk

Brown University Health

Providence, RI • On-site

$50K - $83K/yr

Full-time, Part-time, Per diem

Posted 7 days ago

Brown University Health rating

6.7

Company rating: 6.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

534th of 898 rated healthcare providers

Job description

SUMMARY Supervise the activities of Information Desk, Patient Check-In Areas (Fain and Main OR), and Family Liaison Services. Responsible for planning, leading, scheduling and assigning work to ensure consistent coverage and performance across all service areas. Provides direction and support to Information Desk staff, Receptionists, and Family Liaisons for complex or difficult situations.

Perform all functions of the Information Desk Greeter as needed and ensures delivery of an exceptional first impression and welcoming experience for patients, families, visitors, and staff. In the absence of the Manager, assumes responsibility for these service areas and Volunteer Services. PRINCIPAL DUTIES AND RESPONSIBILITIES Brown University Health employees are expected to embrace the organization's mission and demonstrate the Ways to WOW in everyday interactions with patients, families, visitors, colleagues, and the community.

In the absence of the Manager assumes responsibility for the Information Desk, Patient Check-In Desks (Fain and Main OR) and Family Liaison Services to ensure consistent coverage and performance, maintain adequate staffing and supplies, and timely response to unusual operational problems. Supports and assists the Manager to develop and maintain departmental goals and objectives, work plans and methods, organization and staffing, performance standards and competencies. Ensures that all policies, procedures, and regulations that pertain to all service areas are consistently implemented as written.

Creates schedules and assigns duties to provide appropriate coverage across all service areas. Evaluates employees' performance and competency on a continuous basis and makes recommendations for merit pay increases, promotions, and other employee relations actions. Monitors and documents employees' attendance and hours worked.

Interviews employment candidates and makes hiring recommendations to department director. Prepares reports and statistics in a complete, timely and accurate manner. Maintains effective and open communication with employees by: Coaching staff and assisting staff with difficult tasks.

Leading and motivating employees to peak team performance. Responding to first step appeals. Recommending and/or taking corrective action.

Provides training to current and new employees and transport volunteers as scheduled and as needed: Safety Management Training Delivering Exceptional Customer Service EPIC training Performs any or all the duties of the Information Desk according to the demands of the workload and departmental staffing. Performs other duties as assigned. EDUCATION Work requires high school education or equivalent with demonstrated interpersonal and customer service skills, as well as the ability to provide instructions, motivate staff, and maintain records.

EXPERIENCE Minimum four years of progressively more responsible guest service experience, including proven ability in a supervisory capacity. Proficiency with computer operations including word processing and spreadsheet software. SUPERVISORY RESPONSIBILITY Supervises approximately 23 employees across full-time, part-time, and per diem roles supporting the Information Desk, Patient Check-In areas (Fain and Main OR) and Family Liaison Services.

Pay Range $50,523.20-$83,345.60 Location The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type M-F 8:00am-5:00pm Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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