ZipRecruiter

Log In

1

Help Desk Jobs in Woonsocket, RI (NOW HIRING)

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating ...

Pathfinders, Inc.

Be Seen First

Help Desk Technician

Warwick, RI · On-site

$24/hr

As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across ...

ITW EAE

Help Desk Specialist

Hopkinton, MA · On-site

$76K - $96K/yr

Accurately log incidents and service requests into IT Help Desk application. * Owns, monitors, tracks, and communicates status on incidents and service requests to resolution and closure. * Provides ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

This position serves as a senior resource for the Help Desk and is responsible for resolving complex workstation, server, network, cloud, security, and Microsoft 365 issues. The technician will work ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

MBRAUN

Help Desk Technician - Level 1

Attleboro, MA · On-site

$21 - $26/hr

Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department. This person will be responsible for all aspects of the help desk. Job functions include, but are ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$70K - $85K/yr

Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

E Logic

Help Desk / Field Support Technician

Woonsocket, RI · On-site

$19.25 - $25.75/hr

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from ...

Revel Staffing

IT Help Desk Specialist

Boston, MA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Woonsocket, RI

Help Desk information

See Woonsocket, RI salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk in Woonsocket, RI is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Woonsocket, RI?

The most popular types of Help Desk jobs in Woonsocket, RI are:

What are popular job titles related to Help Desk jobs in Woonsocket, RI?

For Help Desk jobs in Woonsocket, RI, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Woonsocket, RI look for?

The top searched job categories for Help Desk jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Help Desk jobs?

Cities near Woonsocket, RI with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $46,142 per year, or $22.2 per hour.

Help Desk Technician

Suzor IT

East Walpole, MA • On-site

$22.50/hr

Full-time

Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.


Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.


The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.


The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.


Help Desk Technician Responsibilities:

  • Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
  • Establishing good relationships with all departments and colleagues.
  • Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
  • Installing and configuring hardware and software components.
  • Repairing or replacing damaged hardware.
  • Educating staff on best technology/security practices.
  • Performing tests and evaluations of new software and hardware.
  • Creating and managing technical documentation.
  • Providing basic computer training.


Help Desk Technician Requirements:

  • 2+ years of customer service experience.
  • Relevant License/Certification - CompTIA A+ (Preferred)
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.


Help Desk Technician Compensation, Benefits, Schedule, and Location

  • Compensation: $22.50 to $26.50 per hour 
  • Schedule: Monday through Friday 7:30am-3:30pm
  • Location: This position may require some travel. 
  • Benefits include:
    • 401(k)
    • Paid time off
    • Mileage reimbursement