ZipRecruiter

Log In

1

Help Desk Jobs in Houston, PA (NOW HIRING)

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

STE Aethon, Inc

Help Desk Technician (Part-Time)

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

We are looking for part-time employees to work in our Product Support / Help Desk environment. Successful candidates will need the ability, through hardware and software, to troubleshoot problems in ...

Staffingine LLC

Oracle HCM Helpdesk Module

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User ...

Revel Staffing

IT Help Desk Specialist

Pittsburgh, PA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

RedHelm

Service Desk Analyst l (Field)

Pittsburgh, PA

$20 - $27.25/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

RedHelm

Service Desk Analyst l (Field)

Pittsburgh, PA · On-site

$20 - $27.25/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

RedHelm

Service Desk Analyst l (Field)

Pittsburgh, PA

$20 - $27.25/hr

Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information * Participation in an on-call or after-hours support ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

The Service Desk Analyst primary function is to provide technical support for production-based ... Access to discounts that help save money in your daily life Is this the ideal location for you?

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

The Service Desk Analyst troubleshoots when problems are encountered via root causes analysis ... Access to discounts that help save money in your daily life Is this the ideal location for you?

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Houston, PA

Help Desk information

See Houston, PA salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Houston, PA is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.85 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Houston, PA?

The most popular types of Help Desk jobs in Houston, PA are:

What job categories do people searching Help Desk jobs in Houston, PA look for?

The top searched job categories for Help Desk jobs in Houston, PA are:

What cities near Houston, PA are hiring for Help Desk jobs?

Cities near Houston, PA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Houston, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,258 per year, or $21.3 per hour.

Help Desk Analyst

Community Options, Inc.

Pittsburgh, PA • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

108th of 247 rated social care providers

Job description

Description
Position at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software

Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na

What Community Options employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply