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Help Desk Jobs in Graham, WA (NOW HIRING)

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution. * Support account management, endpoint configuration, system updates, and basic network ...

HumanGood

IT Administrator - senior living

Des Moines, WA · On-site

$32 - $39/hr

This position responds to help desk tickets, troubleshoots hardware, software, connectivity, mobile device, user access, collaboration, phone, security/access control, and resident-facing technology ...

Yoodli AI Roleplays

Deal Desk Lead

Tacoma, WA · Hybrid

$155K - $170K/yr

Careers at Yoodli We're on a mission to help people communicate with confidence Yoodli is an AI ... The Role As Deal Desk Lead, you will be the operational center of gravity for Yoodli's customer ...

Benchmark

Front Desk Supervisor

Tacoma, WA · On-site

$18.25 - $23.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

Pyramid Global Hospitality

Front Desk Supervisor

Tacoma, WA · On-site

$18.25 - $23.50/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

chi

Front Desk Agent | Cedarbrook Lodge

Seattle, WA · On-site

$22.14/hr

Front Desk Agent | Cedarbrook Lodge Master multitasker. Memory Maker. No two days are the same ... Online Learning Platform to Help You Grow! Our Commitment to you: " People never forget how you ...

chi

Front Desk Agent | Cedarbrook Lodge

Seattle, WA · On-site

$22.14/hr

Front Desk Agent | Cedarbrook Lodge Master multitasker. Memory Maker. No two days are the same ... Online Learning Platform to Help You Grow! Our Commitment to you: " People never forget how you ...

Proliance Surgeons

Front Desk PSR - Urgent Care

Tacoma, WA · On-site

$19.97 - $31.95/hr

Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered ... Provide front desk PSR duties with an urgent care clinic. This role may require floating to other ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Graham, WA

Help Desk information

See Graham, WA salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk in Graham, WA is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What job categories do people searching Help Desk jobs in Graham, WA look for?

The top searched job categories for Help Desk jobs in Graham, WA are:

What cities near Graham, WA are hiring for Help Desk jobs?

Cities near Graham, WA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Graham, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,149 per year, or $22.7 per hour.

IT Support Specialist

Verus Aerospace

Tacoma, WA • On-site

$80K - $100K/yr

Full-time

Re-posted 12 days ago

Job description

Position Summary

The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for all end users. This role supports daily IT functions across the organization, including workstation management, user assistance, and technical troubleshooting. Working in a manufacturing environment that handles Controlled Unclassified Information (CUI), the position is also responsible for helping maintain cybersecurity and regulatory compliance aligned with CMMC and ITAR requirements. The ideal candidate is customer‑focused, detail‑oriented, and committed to supporting both productivity and security across the company.

Essential Duties and Responsibilities

  1. Provide technical support for Windows workstations, peripherals, mobile devices, and related equipment.
  2. Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office 365 hybrid environment.
  3. Respond to help desk requests, prioritize issues, and ensure timely and professional resolution.
  4. Support account management, endpoint configuration, system updates, and basic network troubleshooting.
  5. Assist with onboarding and offboarding by preparing and deploying user equipment.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

  1. Associate degree in Information Technology, Computer Science, or a related field preferred.
  2. Equivalent work experience may be accepted in place of formal education.
  3. Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365, etc.) are a plus.

Experience

  1. 1–3 years of experience in IT support, help desk, or desktop support roles.
  2. Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
  3. Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is preferred.
  4. Exposure to GCC High, secure cloud environments, or ITAR/CMMC‑related controls is advantageous.

Knowledge

  1. Understanding of Windows operating systems, user management, and common troubleshooting methods.
  2. Familiarity with Microsoft 365 services, endpoint management, and multi‑factor authentication.
  3. Basic knowledge of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, firewalls).
  4. Understanding of cybersecurity best practices, especially for CMMC, NIST 800‑171, and ITAR compliance.