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It Help Desk Jobs in Graham, WA (NOW HIRING)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter ... Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall ... Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be ... Provide supportive roles for complex IT projects, users and outside vendors. * Developing strategic ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution ... Associate degree in Information Technology, Computer Science, or a related field preferred.

HumanGood

IT Administrator - senior living

Des Moines, WA · On-site

$32 - $39/hr

The IT Administrator provides hands-on technology support to team members, residents, guests, and ... This position responds to help desk tickets, troubleshoots hardware, software, connectivity, mobile ...

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA · On-site

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA · On-site

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Graham, WA

It Help Desk information

See Graham, WA salary details

$12

$22

$33

How much do it help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it help desk in Graham, WA is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.43 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What job categories do people searching It Help Desk jobs in Graham, WA look for?

The top searched job categories for It Help Desk jobs in Graham, WA are:

What cities near Graham, WA are hiring for It Help Desk jobs?

Cities near Graham, WA with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Graham, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,149 per year, or $22.7 per hour.

IT Help Desk Support

MV Transportation

Kent, WA • On-site

$37.80 - $40.95/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking Seattle-based IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.
Responsibilities:
  • Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
  • Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
  • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
  • Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
  • Meet and interact with client agencies providing reports and updates for local divisional office.
  • Close interaction with the client's IT department.
  • Managing complex IT projects, IT employees and outside vendors.
  • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
  • Controlling and minimize costs.
  • Ensuring suitable documentation exists and is maintained for IT operations and software development.

Qualifications
Talent Requirements:
  • Highly proficient with Trapeze transit software, and other transportation related applications is a MUST.
  • Proficiency with Active Directory and networking.
  • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
  • Thorough understanding of computers, servers, network, printer and peripheral hardware.
  • Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
  • Proficiency in desktop imaging methodologies.

Desired Qualifications:
  • Excellent communication and decision-making skills.
  • Experience with desktop, desktop imaging, server and network management tools.
  • Experience with basic network devices including switches.
  • Familiar with backup and disaster recovery.

Starting Pay Rate: $37.80 - $40.95/hour
Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
Paid Holidays: 8 paid holidays
More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees
Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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