ZipRecruiter

Log In

1

Help Desk Jobs in Edison, NJ (NOW HIRING)

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

tilebar11

IT Help Desk - Showrooms

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Forhyre

Helpdesk Specialist

New York, NY

Preserve and grow your knowledge of help desk procedures, products and services Requirements * Proven working experience in providing help desk support * Proficiency in English * Working knowledge of ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Systimmune

IT Help Desk Technician (Entry-Level)

Princeton, NJ · On-site

$45K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a dedicated IT Help desk Technician to join our IT team. This is an entry-level role is ideal for individuals who are passionate about supporting scientific innovation through ...

Jazz at Lincoln Center

IT Help Desk Technician II

Manhattan, NY · On-site

$33.65 - $38.46/hr

  • Medical

  • Life

  • Retirement

POSITION DESCRIPTION The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that require deeper ...

Jazz at Lincoln Center

IT Help Desk Technician II

Manhattan, NY · On-site

$33.65 - $38.46/hr

  • Medical

  • Life

  • Retirement

POSITION DESCRIPTION The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that require deeper ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Jobs in Edison, NJ

Help Desk information

See Edison, NJ salary details

$13

$23

$35

How much do help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Edison, NJ?

The most popular types of Help Desk jobs in Edison, NJ are:

What are popular job titles related to Help Desk jobs in Edison, NJ?

For Help Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Edison, NJ look for?

The top searched job categories for Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Help Desk jobs?

Cities near Edison, NJ with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

IT Help Desk

eMazzanti Technologies

Hoboken, NJ • On-site

Full-time

Re-posted 8 days ago

Job description

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

We’re growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction.

Job Requirements

Understand and solve customer technical problems over the phone or in-person as needs warrant.

  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
  • Spot themes and proactively work to solve them.

Requirements:

Requirements

  • Love of working in a fast paced environment
  • Good written and verbal skills
  • Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
  • Technical Aptitude.
  • Desire to make people happy when you solve their computer problem.
  • Solid attendance record
  • Technical Certification or Degree in Computer Science