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Help Desk Jobs in Edison, NJ (NOW HIRING)

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ · On-site

$21 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

Kith

Help Desk Support Specialist

New York, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Paradigminfotech

Help desk analyst

Edison, NJ

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

IPsoft

Help Desk Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. Handle and ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing and maintaining the organization's support ticket system, assisting with projects, and ...

LEAP Legal Software

Help Desk Technician

Jersey City, NJ · Hybrid

$62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a Helpdesk Technician to join our highly motivated, high velocity and growing team on a hybrid work model. LEAP will provide you with the best training, equipment, mentoring and ...

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Description About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions ...

IPsoft Inc.

Help Desk Administrator

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Edison, NJ

Help Desk information

See Edison, NJ salary details

$13

$23

$35

How much do help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk in Edison, NJ is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Edison, NJ?

The most popular types of Help Desk jobs in Edison, NJ are:

What are popular job titles related to Help Desk jobs in Edison, NJ?

For Help Desk jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Edison, NJ look for?

The top searched job categories for Help Desk jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Help Desk jobs?

Cities near Edison, NJ with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Help Desk Technician

Herbert Smith Freehills LLP

New York, NY • On-site

$70K - $80K/yr

Full-time

Re-posted 16 days ago

Job description

The Opportunity
Performs all help desk analyst functions according to established policies and procedures. Field calls and emails from attorneys, managers and staff and solves or escalates to the appropriate support group. Ability to effectively handle all types of personalities with professionalism at all times.
Responsibilities:
  • Receives and responds professionally and courteously to inbound calls and email requests for assistance from users needing assistance with hardware, software, networking, and other computer related technologies.
  • Effectively documents all support requests and, if necessary, escalates to appropriate support group and or individual.
  • Monitors progress through resolution. Analyzes and resolves problems, as well as documents resolutions in ticket tracking system.
  • Monitors support activity and informs team/manager of any perceived trends in calls/emails being received and/or solutions being employed.
  • Participates in the implementation of special projects as requested.
  • Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
  • Participates in the rotation of monitoring and resolving of voicemail and email requests.
  • Requires flexibility for coverage of all shifts on short notice and for vacations.

Shift Hours: 12 PM - 8 PM
Compensation: Exact compensation may vary based on skills and experience and salary range is $70k - $80k
Requirements:
  • Law Firm experience
  • Three years of work experience in a medium to large PC-based legal or professional services organization where you have gained experience in providing high quality customer service.
  • Ability to quickly analyze problems, follow policies and procedures and establish work priorities. Must be able to work in a group environment.
  • Strong customer service focus combined with excellent listening, written and verbal communication skills. Ability to effectively handle all types of personalities with professionalism at all times, including during stressful conditions.
  • Individuals in this role must possess strong editing skills with MS Word with document scrubbing, repair and recovery, as well as the ability to style, format, print, and store documents in a document management system. Familiarity with the following applications such as DUO 2FA, MS Authenticator, Citrix and Cisco VPN connectivity, Azure, Entra, Exchange Online, Intune, iManage, Mimecast, CyberArk, Service Now ticketing system, Zoom and Teams.

Team
Information Technology
Working Pattern
Full time
Location
New York
Contract type
Permanent Contract
We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding.
Herbert Smith Freehills Kramer is an equal opportunity employer. The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.

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