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Help Desk Jobs in DeKalb, IL (NOW HIRING)

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role provides vital support to Unilock's employees and computer environment. Duties and Responsibilities

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role provides vital support to Unilock's employees and computer environment. Duties and Responsibilities

Batavia Public School District 101

Helpdesk Technician

Batavia, IL · On-site

$20.50 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technology/Helpdesk Technician Date Posted: 11/26/2025 Location: Rosalie Jones Administration Center Closing Date: When Filled * Benefits: Our comprehensive benefits package includes employer-paid ...

Batavia Public School District 101

Helpdesk Technician

Batavia, IL

$20.50 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

* Benefits: Our comprehensive benefits package includes employer-paid medical, dental, and vision insurance covering 85% of costs for employees and their families; employer-paid life and accidental ...

Floyd's 99 Barbershop

Front Desk Host

Geneva, IL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

Front Desk Receptionist Floyd's 99 Barbershop in Geneva, IL needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive ...

Rockford Bride

Designer Internship

Rockford, IL · On-site +1

Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users, programmer or other IM team members identify as critical, high impact or time sensitive. Research ...

Rockford Bride

Designer Internship

Rockford, IL · On-site

Troubleshoot and fix immediate help desk needs. Address any immediate needs that business users, programmer or other IM team members identify as critical, high impact or time sensitive. Research ...

Driftwood Hospitality Management

Front Desk Agent

Saint Charles, IL · On-site

$14 - $17.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

Front Desk Agent Driftwood Hospitality Management's company culture empowers our associates to take ... and help resolve conflicts. * Ability to read, listens, and communicates effectively in English ...

Smile Doctors , LLC

Front Desk Coordinator I

Geneva, IL · On-site

$16.50 - $20.30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prairie View Orthodontics is seeking a Front Desk Coordinator I to join our growing team. How you ... We nurture both talents and strengths, building each person's abilities to help them find success ...

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All JobsHelp Desk JobsHelp Desk Jobs in DeKalb, IL

Help Desk information

See DeKalb, IL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk in DeKalb, IL is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.48 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in DeKalb, IL?

The most popular types of Help Desk jobs in DeKalb, IL are:

What job categories do people searching Help Desk jobs in DeKalb, IL look for?

The top searched job categories for Help Desk jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Help Desk jobs?

Cities near DeKalb, IL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in DeKalb, IL as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,263 per year, or $22.7 per hour.

IT Help Desk Analyst

Unilock Chicago, Inc

Aurora, IL

$60K - $70K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

PAVE A BRIGHTER FUTURE FOR YOURSELF!

Looking for a lifelong career with opportunities for advancement and unmatched benefits packages?
Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.

We are currently hiring for a Help Desk Analyst 

What you’ll do

The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.

Duties and Responsibilities

  • Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
  • Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
  • Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
  • Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
  • Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
  • Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
  • Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

Skills and Requirements

  • Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
  • Thorough understanding and experience working with Active Directory and Microsoft Entra ID
  • Thorough understanding and experience working with and supporting the Microsoft Office suite of software
  • Ability to investigate, resolve, and escalate issues in a timely and professional manner
  • Willingness to assist other departments quickly to resolve issues
  • Certification by Microsoft and one or more Helpdesk certifications
  • Able to work in a Office and Manufacturing environment

Carry out other related duties as needed to meet departmental and organizational objectives

Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

This position is NOT remote. This position is based in Aurora, IL, with occasional travel to our other locations in the Midwest.

What we offer you

    • Health Benefits - Effective 1st of the month following start date
    • 401k Matching (after a year)
    • Life Insurance, HSA & FSA plans
    • Well-being Support
    • Charitable Contribution Matching
    • Paid Time Off
    • Year-End Company-wide closure/paid time off

Apply