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Help Desk Jobs in Anna, TX (NOW HIRING)

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests.

New

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

Community Options, Inc.

Help Desk Analyst

Dallas, TX · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Dallas, TX . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 ...

PTR Global

Help Desk Representative

Plano, TX · On-site

$16.75 - $21.75/hr

Entry-Level IT Help Desk Agent - Leading Insurance Client Contract: 12 months, with possible extension up to 24 months. Schedule: Certain shifts require three days in the office and two days remotely ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and expertise. This role ensures timely resolution of escalated incidents and contributes to continuous ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills and the ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in Dallas, TX. Description: This exciting opportunity will assist in building and being part of a Global IT ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office ...

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All JobsHelp Desk JobsHelp Desk Jobs in Anna, TX

Help Desk information

See Anna, TX salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk in Anna, TX is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Anna, TX?

The most popular types of Help Desk jobs in Anna, TX are:

What are popular job titles related to Help Desk jobs in Anna, TX?

For Help Desk jobs in Anna, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Anna, TX look for?

The top searched job categories for Help Desk jobs in Anna, TX are:

What cities near Anna, TX are hiring for Help Desk jobs?

Cities near Anna, TX with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Anna, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $45,183 per year, or $21.7 per hour.

Help Desk Technician

Pomeroy

Plano, TX • On-site

$18.75 - $25.25/hr

Other

Posted 2 days ago

New

Job description

Help Desk Technician 1


Position Overview

We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support.

Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed.


What You'll Do

  • Serve as a first point of contact for incoming customer and end-user calls and inquiries.
  • Provide professional and courteous assistance using established procedures and training.
  • Troubleshoot and respond to basic questions within the scope of your training and available resources.
  • Route calls and requests to the appropriate personnel when additional assistance is required.
  • Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records.
  • Initiate required confirmations and follow-up communications.
  • Process customer requests through telephone, fax, email/mail, and other approved communication methods.
  • Work with internal personnel and organizational functions to help address customer needs.
  • Follow established procedures and both verbal and written instructions.
  • Maintain a professional and customer-focused approach when handling inquiries and requests.


What We're Looking For

Required Qualifications

  • High school diploma or G.E.D.
  • 1+ years of customer service, telephone support, or related experience.
  • Experience working with organizational functions and personnel.
  • Familiarity with computer software, telephone technology, and fax machines.
  • Experience using help desk or service management software.
  • Basic business and analytical problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Strong attention to detail and ability to accurately document customer interactions.


Preferred Skills

  • Previous experience in a help desk, call center, customer service, or technical support environment.
  • Interest in developing a career in IT support or help desk operations.
  • Comfortable working with computer applications and learning new software systems.


Why This Role?

This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes.

Work Environment

  • Professional office environment.
  • Overtime offered

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