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Help Desk Jobs in Anderson, SC (NOW HIRING)

Insight Global

Field Service Technician

Anderson, SC · On-site

$20 - $22/hr

Partner with IT leadership and project teams to ensure successful deployment execution Must-Have Qualifications * 1+ year of experience in Desktop Support, Help Desk, Field Services, PC Deployment ...

Leader Communications Inc

Customer Service Agents

Clemson, SC · On-site

$13.25 - $17.50/hr

These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the ...

Leader Communications Inc

Program Manager

Clemson, SC · On-site

May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred * Experience overseeing enterprise IT service desk or contact center operations supporting large ...

U.S. Navy

IT Support Specialist

Conestee, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Cateechee, SC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Help Desk information

See Anderson, SC salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk in Anderson, SC is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.75 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Anderson, SC? The most popular types of Help Desk jobs in Anderson, SC are:
What job categories do people searching Help Desk jobs in Anderson, SC look for? The top searched job categories for Help Desk jobs in Anderson, SC are:
What cities near Anderson, SC are hiring for Help Desk jobs? Cities near Anderson, SC with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Anderson, SC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,079 per year, or $21.2 per hour.

Program Manager

Leader Communications Inc. (LCI)

Clemson, SC • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Leader Communications Inc. (LCI) is seeking a Program Manager to provide executive leadership across various IT service functions in a federal environment. The role involves overseeing contract compliance, managing teams, and ensuring continuous service improvement while maintaining security standards.
Responsibilities:
• Oversee the entire program for the contract and all associated teams.
• Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
• Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
• Provide administrative directions to subordinate leads and task managers.
• Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
• Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
• Lead performance oversight of high-volume contact center and service desk operations.
• Manage risk, contingency planning, surge staffing, and COOP readiness.
• Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
• Oversee AI-enabled service enhancements and continuous service improvement initiatives.
• Leads executive-level operational reviews and performance briefings.
Qualifications:
Required:
• Fifteen (15) years of management experience or equivalent combination of education and experience.
• Must have ITIL Certification.
• Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with 10,000 or more users.
• Experience overseeing high-volume, multi-channel support operations.
• Experience with formal Tier 1 and Tier 2 escalation processes.
• Experience with strict Service Level Agreement (SLA) performance requirements.
• Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment.
• Bachelor's degree in the related subject area.
• Experience with FedRAMP cloud environments.
• Knowledge-Centered Service (KCS).
• Executive communication skills.
• Contract governance leadership skills.
• Risk management skills.
• Operational analytics skills.
• Strategic workforce planning skills.
• Excellent written and verbal communication skills acquired via customer service work.
• Administrative and project management skills.
• Skilled with Microsoft Project Professional for project management needs.
• Skilled with Microsoft SharePoint for documentation version control and repository needs.
• Ability to attain and maintain a valid U.S. Government Public Trust security clearance.
Preferred:
• 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred.
Company:
Leader Communications Incorporated (LCI) is an award-winning, ISO 9001:2008 and ISO 20000 certified, Capability Maturity Model Integrated (CMMI®) Level 3 rated, EXIN accredited ITIL® training partner, Service-Disabled Veteran-Owned Small Business (SDVOSB), committed to providing the highest level of professional services and cost-effective solutions for today’s challenging requirements. Founded in 1998, the company is headquartered in Oklahoma City, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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