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Help Desk Jobs in Allen, TX (NOW HIRING)

ettain group

Help Desk

Irving, TX · On-site

$19.25 - $26/hr

For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a ...

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

Motion Recruitment

D&T Help Desk Analyst

Richardson, TX

$18.50 - $25.25/hr

D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule * Monday - Friday * 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst ...

Diverge IT

Sr. Help Desk Technician

Plano, TX

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location: On-site Plano, Tx Pay Range $32 - $34 per hour About Us: At DivergeIT, we're recognized for our ...

Diverge IT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location: On-site Plano, Tx Pay Range $32 - $34 per hour About Us: At DivergeIT, we're recognized for our ...

DivergeIT

Sr. Help Desk Technician

Plano, TX · On-site

$32 - $34/hr

Senior Help Desk Technician Job Type: Full-time Schedule: 8A-5P PST Monday - Friday Work Location: On-site Plano, Tx Pay Range $32 - $34 per hour About Us: At DivergeIT, we're recognized for our ...

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All JobsHelp Desk JobsHelp Desk Jobs in Allen, TX

Help Desk information

See Allen, TX salary details

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How much do help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk in Allen, TX is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Allen, TX?

The most popular types of Help Desk jobs in Allen, TX are:

What are popular job titles related to Help Desk jobs in Allen, TX?

For Help Desk jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Allen, TX look for?

The top searched job categories for Help Desk jobs in Allen, TX are:

What cities near Allen, TX are hiring for Help Desk jobs?

Cities near Allen, TX with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,791 per year, or $21.5 per hour.

Help Desk

ettain group

Irving, TX • On-site

$19.25 - $26/hr

Contractor

Re-posted 19 days ago

Job description

Company Description
Work for one of the nation's largest and most prominent values-based youth development organizations. The non-profit company provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.
For over a century,the non-profit has helped build the future leaders of this country by combining educational activities and lifelong values with fun. The company believes - and, through over a century of experience, knows - that helping youth is a key to building a more conscientious, responsible, and productive society.
Job Description
Hours: 8 - 5, Monday through Friday. The center is open 7:00 - 7:00 so some overtime might be required.
Duties: Answer phones, answer emails, provide basic technical support to council, such as connectivity, Outlook, proprietary software, password reset.
Customer base: Mostly employees that belong to the national office or our individual councils throughout the country. Some volunteer support is required.
Qualifications
Requirements: Should have an excellent voice on the phone, great customer service skills, decent spelling and grammatical skills, troubleshooting, typing - 45 wpm.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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