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Help Desk Tier 2 Jobs in Silver Spring, MD (NOW HIRING)

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Provide advanced Tier 2 support during deployment. * Investigate and resolve complex enrollment issues. * Coordinate with Agency Help Desk leadership. * Develop escalation procedures and support ...

TEKsystems

Help Desk/Deployment SME

Bethesda, MD

$36.06/hr

Skills Tier ii escalation, Help desk support, Help desk, Customer service, Active directory, device deployment, deployment, leadership, project leadership Top Skills Details Tier ii escalation,Help ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

NuAxis LLC

Help Desk Specialist II

Washington, DC · On-site

The Tier II support is involved in resolving complex issues, however, under situations requiring ... ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk tier 2 in Silver Spring, MD is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.78 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Silver Spring, MD?

The most popular types of Help Desk Tier 2 jobs in Silver Spring, MD are:

What are popular job titles related to Help Desk Tier 2 jobs in Silver Spring, MD?

For Help Desk Tier 2 jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Silver Spring, MD look for?

The top searched job categories for Help Desk Tier 2 jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Help Desk Tier 2 jobs?

Cities near Silver Spring, MD with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,628 per year, or $23.9 per hour.

Senior Help Desk Technician / Tier 3

Mindbank Consulting Group

Arlington, VA • On-site

$85K - $95K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Position – Sr. Help Desk Technician (Tier 3)

Location – Department of Navy Chief Information Officer's (DON CIO) Information Technology – Arlington, VA

Pay Rate – $85,000 - $95,000

Contract – 5 YEARS

**Must have at least a Secret Clearance

Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3).

 Sr. Help Desk Technician (Tier 3) Responsibilities:

·       Performs in-depth analysis, diagnosis and resolution of desktop and workstations.

·        Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications. 

·        Experience in troubleshooting mobile devices.

·        Able to support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.

·        Navy Trusted Agent for issuing SIPR Tokens.

Sr. Help Desk Technician (Tier 3) Qualifications:

·        Must have a Security+ Certification.

·        7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment.

·        Experience as a Navy Trusted Agent for issuing SIPR Tokens.

·        Need some leadership experience to assist with the helpdesk on tasks, projects and client’s initiatives.

·        Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term Disability
  • Short Term Disability
  • 401 (k) Plan
  • Paid Time Off
  • Training and Education Reimbursement
  • Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.



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