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Help Desk Tier 1 Jobs in Reston, VA (NOW HIRING)

Beyond SOF

Service Desk Tier 1 (TS/SCI)

Reston, VA · On-site

Service Desk Tier 1 (TS/SCI) * Reston, VA, USA * Full-time * Clearance: Top Secret/SCI Required Qualifications: * Must be 8570 compliant * 1-2 years of experience in professional work setting doing ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help Desk Analyst Tier 1. Shape what's next for mission-critical government projects while shaping ...

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Lead daily Tier 0, Tier 1, and Tier 2 Service Desk operations. * Manage a team of Help Desk and application-support specialists. * Monitor ServiceNow ticket volumes, priorities, backlog, aging ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Key Responsibilities:Supervise Tier 1/2 support staffDevelop help desk proceduresMonitor metrics and implement improvementsMinimum Requirements:8+ years of IT support experience, with 4+ in ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support ... from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

... Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment. • Tier 2: 3-5 years of experience in the ...

Ábaco Strategy

Tier 1, 2 and 3 Help Desk Support

Fairfax, VA · On-site

$21 - $28.50/hr

Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is "highly desirable." Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Reston, VA

Help Desk Tier 1 information

See Reston, VA salary details

$13

$24

$35

How much do help desk tier 1 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk tier 1 in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Reston, VA? For Help Desk Tier 1 jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Reston, VA look for? The top searched job categories for Help Desk Tier 1 jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Tier 1 jobs? Cities near Reston, VA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Service Desk Tier 1 (TS/SCI)

Beyond SOF

Reston, VA • On-site

Full-time

Re-posted 22 days ago

Job description

Service Desk Tier 1 (TS/SCI)
  • Reston, VA, USA
  • Full-time
  • Clearance: Top Secret/SCI

Job Description
Required Qualifications:
  • Must be 8570 compliant
  • 1-2 years of experience in professional work setting doing troubleshooting
  • Must have good communication skills and the ability to work in a high paced environment
  • Must have experience working with users over the phone and detailed documenting skill

Qualifications
Desired Qualifications:
  • Experience with SCCM
  • Experience with Remedy, or other ticketing systems
  • Experience with Windows 10 operating systems
  • Experience with Active Directory (creating accounts/navigating different Operating Units)
  • Experience with Office 2016 troubleshooting
  • Ability to move boxes/lift up to 25-50 pounds

Apply