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Help Desk Support Jobs in Reston, VA (NOW HIRING)

Zolon Tech

Service Desk Support

Washington, DC · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ... weekend support for imaging/VIP/SIOC as needed. Location: Washington, DC, Client-HQ (On-Site ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA

$26.44 - $35.78/hr

Technical Support Services Job Qualifications: Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE + - Comptia CERT - Comptia CERT Experience: 1 + years of ...

BTI

Help Desk Manager

Washington, DC · On-site

BTI supports mission-critical programs across defense and civilian agencies, with core expertise in ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

BTI

Help Desk Manager

Washington, DC · On-site

BTI supports mission-critical programs across defense and civilian agencies, with core expertise in ... The Help Desk Manager will ensure contractor processes align with recognized IT service management ...

ValidaTek, Inc.

Help Desk Lead/CAB Manager

Arlington, VA · On-site

$100K - $135K/hr

As the primary point of contact between the help desk and leadership, this manager will focus on ... Manage all day-to-day system support functions, ensuring tickets are closed effectively and ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Reston, VA

Help Desk Support information

See Reston, VA salary details

$13

$24

$35

How much do help desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for help desk support in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Reston, VA?

For Help Desk Support jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Reston, VA look for?

The top searched job categories for Help Desk Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Help Desk Support jobs?

Cities near Reston, VA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Help Desk Specialist Manager

Arlington, VA • On-site

AMERICAN SYSTEMS
See more jobs at AMERICAN SYSTEMSexternal

$130K - $182K/yr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Overview
The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, serves as an escalation point for critical or unusual issues, and uses performance data, post-incident reviews, and root-cause analysis to improve service quality. Through disciplined use of information technology service management processes and tools, the Help Desk Specialist Manager promotes timely restoration of service, accurate ticket handling, effective knowledge transfer, and continual service improvement.
Responsibilities
  • Manage help desk personnel and daily support operations, including work assignment, coaching, performance oversight, and coverage needed to maintain uninterrupted service.
  • Direct second-tier troubleshooting for personal computers, servers, applications, hardware, software, network services, and other end-user technologies.
  • Oversee service requests, incidents, escalations, and problem-management activities to support timely resolution in accordance with established service-level expectations.
  • Serve as the escalation point and facilitator for severe, critical, recurring, or technically complex issues requiring coordination across support teams.
  • Train personnel on help desk systems, tools, knowledge resources, documentation standards, troubleshooting methods, and current technical or product updates.
  • Monitor ticket volume, resolution times, backlog, customer satisfaction, service trends, and other key metrics to identify performance gaps and resource needs.
  • Lead post-incident reviews and root-cause analyses and ensure that corrective actions, knowledge articles, and process improvements are implemented to reduce recurrence.
  • Coordinate with network, systems, application, cybersecurity, and engineering teams to restore service and resolve issues that cross technical boundaries.
  • Recommend workflow, staffing, automation, and service-management improvements that increase efficiency, reduce risk, and improve the user experience

Qualifications
  • Bachelor's degree from an accredited college or university in information technology, computer science, management information systems, or a related discipline.
  • Minimum of five years of related technical support or help desk experience as an individual contributor; one to three years of supervisory or team-lead experience is also required.
  • Experience managing the day-to-day performance of technical support personnel and ensuring that team milestones, service objectives, and operational priorities are achieved.
  • Strong knowledge of help desk operations, second-tier troubleshooting, incident management, problem management, service request fulfillment, escalation, and root-cause analysis.
  • Experience using information technology service management platforms and performance metrics to document, track, analyze, and improve service delivery.
  • Demonstrated ability to coordinate across Government, contractor, network, systems, application, cybersecurity, and engineering stakeholders in a mission-focused environment.
  • CLEARANCE: Active Secret clearance

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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