ZipRecruiter

Log In

1

Help Desk Support Jobs in Reston, VA (NOW HIRING)

MSM Technology, LLC

Help Desk Lead

Gainesville, VA · On-site

We are seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. This position is contingent on contract award, and in this role you will: * Be responsible for overall ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

The contractor is required have: 1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC

$23.25 - $31.75/hr

The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

The FEMA Help Desk team supports multiple FEMA systems and will support both internal and external end-users. Users contact the service team via telephone, email or through Microsoft Teams, and ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Reston, VA

Help Desk Support information

See Reston, VA salary details

$13

$24

$35

How much do help desk support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk support in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.
What job categories do people searching Help Desk Support jobs in Reston, VA look for? The top searched job categories for Help Desk Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Help Desk Support jobs? Cities near Reston, VA with the most Help Desk Support job openings:
Help Desk Support jobs near you
Help Desk Support, Tier II DeskSide Support

Help Desk Support, Tier II DeskSide Support

Info Gain Consulting

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

Position: Help Desk Support, Tier II DeskSide Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Tier II DeskSide Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide Tier II level Information Technology (IT) support and trouble call resolution for all issues elevated from Tier I support
  • Document incidents using the DoD OIG ticket tracking system and create and publish knowledge base articles when applicable
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Resolve trouble calls using desk-side support, remote desktop, phone, and through email
  • Respond to requests for network account modifications for account creation, configuration, deletions, and password or Personal Identification Number (PIN) resets
  • Image computer systems for desktops, laptops, tablets, and thin client computers with DoD OIG system images
  • Perform computer re-imaging, assist users with data backup and restore, and installation of software applications
  • Setup computer systems with external monitors, switch boxes, keyboards, mice, printers, or any other approved external peripherals
  • Assist with the set-up of IT in training classrooms and conference rooms as required
  • Perform the manual installation of approved software, software patches, and security updates to client systems when required
  • Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals
  • Monitor logs and automated systems for DoD OIG IT system outages and incidents affecting multiple end users and initiate incident response procedures
  • Complete desktop support requests within five business days upon receipt of Help Desk ticket
  • Fulfill urgent loaner laptop requests due to repair within one business day upon receipt of Help Desk ticket for Headquarters personnel
  • Provide urgent extra or spare laptop computers to field office locations within three business days
  • Complete standard loaner laptop and other equipment requests within three business days upon receipt of Help Desk ticket
  • Complete standard approved hardware or software installation within five business days upon receipt of Help Desk ticket
  • Fulfill new equipment approval and issuance in ten business days
  • Complete network account requests (add, modify, delete) within five business days upon receipt of Help Desk ticket
  • Complete data recovery for workstation within five business days upon receipt of Help Desk ticket and receipt of hard drive requiring data recovery
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 3 to 5 years of experience providing Tier II help desk or deskside support
  • Experience troubleshooting and resolving issues escalated from Tier I support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing deskside support at customer locations including offices, cubicles, and off-site locations
  • Experience with computer imaging and deployment of desktop operating systems
  • Experience performing network account administration tasks including account creation, modification, and deletion
  • Experience installing and configuring desktop hardware including computers, monitors, printers, scanners, and peripherals
  • Experience with software installation, patch management, and security updates
  • Experience with data backup and restoration procedures
  • Experience troubleshooting hardware and software issues on desktop systems, laptops, printers, and peripherals
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Tier II Service Desk certification or equivalent
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience with Active Directory account management and Group Policy
  • Familiarity with Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) environments
  • Experience with Microsoft System Center Configuration Manager (SCCM) or similar imaging tools
  • CompTIA Security+ or similar security certification
  • Experience with Virtual Desktop Infrastructure (VDI) and thin client technologies
Benefits:
• Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

Apply