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Help Desk Support Jobs in Henderson, NV (NOW HIRING)

Fully Onsite - Las Vegas Job Summary The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users.

Support users and restaurant locations (our customers) via the phone, remotely accessing user ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Support users and restaurant locations (our customers) via the phone, remotely accessing user ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Record all Help Desk interactions according to IT procedures * Resolve basic to intermediate ... support position * Comp TIA A+ Certification, preferred but not required THE WORKING CONDITIONS

Experience as a help desk technician or customer support role. * A tech-savvy individual with a passion for life-long learning. * Clear communication skills. * Calm demeanor in times of high workload.

CU*Answers is looking for a Client Support and Operations Specialist to join our team in our Las ... Help implement new client installations and conversion projects * Support Microsoft Windows Server ...

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... Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients ...

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... Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients ...

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IT Technician

Las Vegas, NV · On-site

$50K - $70K/yr

Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess ...

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Associate's degree with experience in a computer help desk environment or the equivalent ... Experience in supporting a web-based software applications * Experience in providing desktop ...

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Associate's degree with experience in a computer help desk environment or the equivalent ... Experience in supporting a web-based software applications * Experience in providing desktop ...

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Help Desk Support information

See Henderson, NV salary details

$11

$21

$31

How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in Henderson, NV is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Henderson, NV? For Help Desk Support jobs in Henderson, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Henderson, NV look for? The top searched job categories for Help Desk Support jobs in Henderson, NV are:
Infographic showing various Help Desk Support job openings in Henderson, NV as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,922 per year, or $21.6 per hour.
IT Support Specialist

$28 - $32/hr

Other

Posted 22 days ago


Job description

Location: Las Vegas, NV
Salary: $28.00 USD Hourly - $32.00 USD Hourly
Description:
Title: IT Support Specialist
Type: 6+ Month Contract

Location: Fully Onsite - Las Vegas

Job Summary
The Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands-on experience troubleshooting Windows environments, networking, and enterprise productivity tools. The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access-related issues.
Key Responsibilities
  • Provide first- and second-level help desk support to internal users, owning incidents through resolution and ensuring timely closure.
  • Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end-user hardware and software.
  • Document, track, and update all incidents, requests, and resolutions using a service desk ticketing system.
  • Collaborate with internal IT teams to escalate and resolve complex or high-impact technical issues.
  • Deliver consistent, high-quality customer support while maintaining strong communication and customer satisfaction.
  • Assist with the setup, configuration, deployment, and maintenance of end-user hardware and software.

Qualifications
  • 3-5 years of experience in a help desk, service desk, or technical support role.
  • Strong experience supporting Microsoft 365 environments and Active Directory.
  • Solid understanding of Windows operating systems, basic networking concepts, and common enterprise applications.
  • Demonstrated ability to troubleshoot technical issues efficiently and follow structured problem-solving processes.
  • Excellent customer service, communication, and interpersonal skills.
  • Experience using service desk ticketing systems and remote support tools.
  • Strong organizational skills and attention to detail.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred

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