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Help Desk Support Tier 0 Jobs (NOW HIRING)

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Star Pipe Products

Help Desk Support Tier 1

Houston, TX

$20.50 - $27.50/hr

Organizes IT support requests and works to resolve issues and answer questions for the end-user. * Monitors and reports on the health of the IT environment and escalate issues as appropriate. Duties ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated ... Provide Tier 1 support for user navigation, permissions, access, reporting, and functional ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

This role will handle day-to-day Tier 1/Tier 2 help desk support , including password resets, Microsoft 365 support, workstation troubleshooting, software issues, user account administration, and ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

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Help Desk Support Tier 0 information

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How much do help desk support tier 0 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk support tier 0 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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For Help Desk Support Tier 0 jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Support Tier 0 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support - Tier 1

Birmingham, AL • On-site

Express Oil Change & Tire Engineers
See more jobs at Express Oil Change & Tire Engineersexternal

$18.75 - $25.25/hr

Full-time

Re-posted 6 days ago

Job description

Company Description
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job Description
Your primary mission is to keep our retail stores up and running. In this entry-level IT role, you are the first line of technical support, treating our store teams as your most important customers. When a store experiences a technical issue, you are their dedicated partner in resolving it quickly and efficiently, ensuring they can get back to serving their own customers without missing a beat.
Beyond providing empathetic and urgent technical support, you will help build our team's knowledge foundation. As you resolve everyday issues, you will help convert those solutions into clear, easy-to-read guides and Standard Operating Procedures (SOPs) that empower your peers and allow store teams to troubleshoot basic issues independently.
Qualifications
  • Experience: 0-2 years in an IT Help Desk or customer service environment. (Experience supporting a retail environment is a massive plus!)
  • Customer-First Mindset: A strong passion for helping people and an understanding that internal store employees are your VIP customers.
  • Technical Skills: A foundational understanding of IT support principles (ITIL knowledge is a bonus). Familiarity with small networks, shared printers, thin clients, and basic hardware troubleshooting. Experience working with Linux systems.
  • Writing Proficiency: The ability to write clearly and translate technical jargon into simple, "step-by-step" guides for non-technical retail audiences.
  • On-Call Schedule: Once every 6 weeks; includes evenings until 9pm/Saturday 7am-9pm/Sunday 1pm-5pm

Additional Information
Common Daily Support Tasks:
  • Access Management: Email and Active Directory password resets.
  • Printer Support: Toner/drum resets and network connectivity troubleshooting for standard and sticker printers.
  • Hardware & Point-of-Sale: Troubleshooting Clover systems and Thin Clients (e.g., network drops, replacement configurations, PXE boot issues).
  • Store Security & Communications: Basic camera support (verifying functionality, assisting with footage sharing, password resets) and VoIP phone support (paging, hold functions, ringing issues, replacements).

All of your information will be kept confidential according to EEO guidelines.

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