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Help Desk Support Manager Jobs in California (NOW HIRING)

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality ...

Apex Space

Help Desk Lead

Los Angeles, CA · On-site

$350/day

Help Desk Lead The Help Desk Lead is a working technical leader responsible for leading the day-to ... Ability to manage, assign, prioritize, and escalate trouble tickets. * Ability to lead and support ...

Stanfield Systems

Help Desk

Folsom, CA

$27/hr

... support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management. 2. Enrollment Coordination Manage and coordinate student, communicating with both the ...

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

... support of Microsoft 365 services, including user account management, licensing, and security ... Identify and recommend opportunities to improve Help Desk processes, service delivery, and ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Remote troubleshooting with terminal services, Labtech and other remote management software ... We provide support in a friendly, team-oriented environment that allows for immediate ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

Remote troubleshooting with terminal services, Labtech and other remote management software ... We provide support in a friendly, team-oriented environment that allows for immediate ...

Apex Technology, Inc.

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Ability to manage, assign, prioritize, and escape trouble tickets. * Ability to lead and support a ...

Apex Space, Inc.

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Ability to manage, assign, prioritize, and escape trouble tickets. * Ability to lead and support a ...

Linuxconfig

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Ability to manage, assign, prioritize, and escape trouble tickets. * Ability to lead and support a ...

Apex

Help Desk Lead

Los Angeles, CA · On-site

$80K - $100K/yr

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... support. This position manages and prioritizes trouble tickets, assigns work to helpdesk ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

... Help Desk Technician to provide frontline support for internal users. The role involves ... systems (CRM, document tools, SSO) • Help maintain hardware inventory and software license ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support ... Ability to learn new technologies, manage multiple priorities, and work independently and ...

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Help Desk Support Manager information

What is the difference between Help Desk Support Manager vs Help Desk Technician?

AspectHelp Desk Support ManagerHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT or related field; certifications like HDI Support Center Manager or ITIL are commonUsually requires a high school diploma or associate degree; certifications like CompTIA A+ or HDI Support Technician are common
Work EnvironmentOversees support teams, manages workflows, and handles escalations in an office or call center settingProvides technical support directly to end-users, often in an office or remote environment
ResponsibilitiesManages support staff, develops support policies, and ensures customer satisfactionResolves technical issues, installs hardware/software, and assists users with technical problems

The main difference is that the Help Desk Support Manager oversees the support team and manages support operations, while the Help Desk Technician focuses on providing direct technical support to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and process management.

What are the most commonly searched types of Help Desk Support jobs in California?

The most popular types of Help Desk Support jobs in California are:

What cities in California are hiring for Help Desk Support Manager jobs?

Cities in California with the most Help Desk Support Manager job openings:

Infographic showing various Help Desk Support Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk & Network Manager

Lodi, CA • On-site

Kavaliro
IT Services • 501 - 1,000 employees
Learn more about Kavaliroexternal

$125K - $135K/yr

Full-time

Re-posted 7 days ago

Job description

Job Description
JOB SUMMARY:
Our client is seeking a Help Desk & Network Manager for an exciting direct hire scenario. The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality, accurate, and efficient service client branches, departments, and customers.
Salary: $125,000 - $135,000 per year - Commensurate with experience and qualifications
PRIMARY DUTIES:
  • Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of excellent service to all business areas
  • Architect, configure, and oversee the daily performance and availability of the Bank's network and workstation infrastructure.
  • Provide analysis and appropriate recommendations to meet future needs.
  • Recommend, coordinate implementation of, and ensure the daily management and monitoring of security systems including: firewalls, access controls lists, systems permissions, Domain security policies, endpoint protection, security information event management systems, and secure communication channels
  • Ensure availability and performance of the Bank's VoIP system including: call center software, conferencing software, voicemail, and call management systems
  • Manage the vendor(s) that provide the Bank's data/communication lines and act as the primary point of contact for network and workstation infrastructure-related vendors and service providers
  • Coordinate with the CIO during vendor contract negotiations, prepare equipment and services purchase requests, and provide ongoing monitoring to ensure vendor service levels are met
  • Lead the delivery of network and workstation-related initiatives and projects by coordinating resources, reviewing objectives and priorities, and ensuring formal project management methods are employed
  • Assist the CIO with audits, regulatory exams, annual budgets, and capital expenditures
  • Oversee the development and maintenance of all NOC and HD documentation
  • Ensure ongoing compliance of team members to Bank policies and controls including SOX and GLBA
  • Keep current on industry and technology related advancements and/or threats relevant to the Bank
  • Work closely with the Information Security Officer on Information Services security related items
  • Create/obtain, review, and approve periodic reports relating to systems access, vulnerability management, systems availability, performance monitoring, network traffic use and utilization, and other key areas
SKILLS AND EXPERIENCE:
  • Bachelor's Degree in Computer Science, Management Information Systems, Information Security or a related field from an accredited university preferred
  • Strong knowledge and fundamentals of Windows Servers. Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure preferred
  • Sound understanding of networking fundamentals including Cisco technologies and networking systems. Cisco Certified Internetwork Expert (CCIE) preferred
  • Enthusiastic self-starter who effectively works under pressure and with minimal supervision
  • Results-oriented, structured professional who sets and achieves goals and objectives within deadlines
  • Strong team player who enjoys managing and helping other team members
  • Effective problem-solver who carefully analyzes issues, determines root causes, and implements solutions
  • Process-oriented leader with a passion for continuous improvement and operational excellence
  • Key contributor with meticulous attention to detail along with the ability to understand the big picture

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
On-Site
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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