Help Desk Pharma Jobs (NOW HIRING)

Hours of Work :

Days Of Week :

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Job Description :

Responsible for the development, build, implementation and ongoing maintenance of all aspects of pharmacy-related applications, clinical information systems, and computerized pharmacy systems, software and hardware. Provides resource expertise for planning and implementing system-wide pharmacy informatics projects.
Your Job Requirements:
• Graduate of an accredited school of pharmacy
• Licensed as a registered pharmacist by the Texas State Board of Pharmacy. If not currently licensed in Texas, will work towards licensure within 6 months of hire date.
• Willow Certified
• Ability to handle confidential information
• Ability to prioritize multiple job tasks in a fast-paced environment
• Demonstrable use of spreadsheet, database, and data query software
• Excellent written and verbal communication skills
• Supervisory experience preferred
• Has experience managing employees and leading clinical informatics projects. Has experience with governance, change control management
• Has practiced as a clinical pharmacist in the hospital environment allowing for full understanding of inpatient pharmacy workflow.
• 5 years of experience with Pharmacy Information Systems preferred

Job Roles:

Duty 1: Develop, grow, maintain, and monitor pharmacy information systems (e.g. Epic, etc.) to optimize workflows, enhance Physician/Pharmacist/Patient experience, improve patient outcome and positively affect financial outcome.
Duty 2: Work independently to function as System Administrator/Project Manager accountable for organizing and completing the validation of changes to the pharmacy modules, including integrated testing, training, functional support, auditing modifications /implementations, and documentation. Review update notes and make appropriate build changes and create training documents.
Duty 3: Work in collaboration with physician, pharmacy, nurse leadership/champions and other health informatics teams in a positive, constructive and efficient manner.
Duty 4: Monitors billing accuracy, compliance issues, and structure: Ensures data integrity through interaction with financial and outcomes systems and auditing verification; Coordinates CDM maintenance with Finance and Pharmacy Billing Technician; Monitors input/outcome data; Assists in investigating and responding to billing audits
Duty 5: Documents activities, help desk tickets and project trackers (Ivanti, Sherlock, Data Courier, SharePoint, etc.) in a timely and accurate manner and makes available for continual review.
Duty 6: Build and maintenance of order sets, drug/mixture build in accordance build guidelines and standards.
Duty 7: Provides education to pharmacy staff in regards to new hire training, new workflows, workflow changes, etc. through in-class training, tip sheets, pharmacy newsletters, etc.
Duty 8: Adheres to Health Informatics policy, procedures and communication/office etiquette
Duty 9: On-Call support MDMC, MCMC, MMMC, MRMC, MCCC, MRCC, MSMC, MLMC, MCEL and JV's during non-business hours.
Duty 10: Performs any special projects and other duties as assigned.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:

• Great Place to Work Certified

• Glassdoor's Best Places to Work 2025 & 2026

• Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026

• TIME's Best Companies for Future Leaders 2025 & 2026

• Newsweek's America's Most Admired Workplaces 2026

• Glassdoor's Best-Led Companies 2025

• Fortune Best Workplaces in Health Care 2025

• Military Friendly Gold Employer 2025

• Becker's Hospital Review 150 Top Places to Work in Healthcare 2025

• Newsweek's Americas Greatest Workplaces 2025