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Biotech Help Desk Jobs (NOW HIRING)

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026 * TIME's Best Companies for ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026 * TIME's Best Companies for ...

Global Pharma Tek

NJTreasury DORES Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Global Pharma Tek is seeking a Help Desk professional to assist users in resolving hardware and ... Services in Pharma, Biotech and Medical Device Industries. Founded in 2008, the company is ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

... seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ... Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment ...

DataNet IT

Help Desk / IT Support Analyst

Boulder, CO · On-site

$1 - $2/hr

... seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ... Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment ...

Datanet-I

Help Desk / IT Support Analyst

Boulder, CO · On-site

... seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a ... Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment ...

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How much do biotech help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for biotech help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Biotech Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

HELP DESK ANALYST

Dallas, TX • On-site

Methodist Health System
See more jobs at Methodist Health Systemexternal

$20.25 - $27.75/hr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Hours of Work :
Monday - Friday
Days Of Week :
8a - 4:30p
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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