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Help Desk Health Jobs (NOW HIRING)

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office About Judi Health Judi Health is a next generation ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Job#: 3045648 Help Desk Location: Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help ... Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System Your Job ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II also supports the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and Willis Knighton Health. The Help Desk Analyst ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II also supports the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and Willis Knighton Health. The Help Desk Analyst ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II also supports the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and Willis Knighton Health. The Help Desk Analyst ...

TEKsystems

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

Experience supporting healthcare environments is highly preferred. Key Responsibilities * Supervise daily help desk and service desk operations to ensure efficient and timely resolution of support ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

... health. * Manage and support identity and access administration within Microsoft Entra ID / Azure ... Ensure help desk practices follow appropriate security, compliance, change management, and access ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Experience in a healthcare environment preferred. Clarity is committed to fair and equitable compensation practices. For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Experience in a healthcare environment preferred. Clarity is committed to fair and equitable compensation practices. For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

... health. * Manage and support identity and access administration within Microsoft Entra ID / Azure ... Ensure help desk practices follow appropriate security, compliance, change management, and access ...

Capital Rx

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

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Help Desk Health information

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How much do help desk health jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help desk health in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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For Help Desk Health jobs, the most frequently searched job titles are:

Help Desk Manager

Charlotte, NC • Hybrid

Judi Health
See more jobs at Judi Healthexternal

Full-time

Posted 29 days ago

Job description

Location: Hybrid 3 days a week in Charlotte, NC office

About Judi Health

Judi Health is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Judi Health's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Judi Health delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology, and service is the reason why Judi Health is among the fastest-growing PBMs in the country.

Position Responsibilities:

  • Train and mentor Help Desk 1 and 2 personnel
  • Partner with IT Director to perform personnel management tasks for Help Desk staff
  • Work as an escalation resource for Help Desk 1 and 2 personnel
  • Drive customer problem resolution via systemic solutions (MDM, scripting, etc.)
  • Assist in promptly responding to user requests via ticketing system/phone calls/IM
  • Assist HD staff and end-users with access/system issues
  • Interface with internal partner teams to help drive best practices and compliance
  • Manage user systems via MDM Software
  • Write and update documentation for user reference
  • Help build and establish procedures for the Helpdesk team
  • Participate in a Help Desk OnCall schedule (tentatively will be one week/month. May be more to start, however.)

Required Qualifications:

  • 4+ Years of experience in a Help Desk role (preferably in a medium or larger company.)
  • A customer-oriented approach to problem resolution
  • Experience supporting Mac hardware/OSX in a Help Desk environment
  • Experience supporting remote users in a distributed environment
  • Experience with Jira Service desk or a similar ticketing system
  • Experience with Office 365 suite
  • Experience with MDM
  • 1-2 year's experience in a supervisory or management role
  • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

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