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Help Desk Password Reset Jobs in Westchester County, NY

City of New York

CUSTOMER CARE REPRESENTATIVE

Manhattan, NY · On-site

$17.50 - $23.75/hr

... password reset for all DSS-HRA-DHS staff. -Process work schedule changes in CityTime using an ... with the CityTime Help Desk staff to facilitate system solutions. -Rapidly assimilate new ...

City of New York

CUSTOMER CARE REPRESENTATIVE

Manhattan, NY · On-site

$17.50 - $23.75/hr

... password reset for all DSS-HRA-DHS staff. - Process work schedule changes in CityTime using an ... with the CityTime Help Desk staff to facilitate system solutions. - Rapidly assimilate new ...

Ovation Workplace Services Inc.

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Desktop Support Techncian- Onsite

New York, NY · On-site

$48K - $49K/yr

... password reset and managing user groups. • Service Now: Document all service requests ... help desk, or IT support capacity. • Demonstrated experience supporting Windows-based ...

ConsultNet

Helpdesk Support L1

White Plains, NY · Hybrid

$25 - $27/hr

Helpdesk Support Tarrytown, NY 5 days per week on site Contract to Hire $25.00 -$27.00 per hour Our ... Password Resets/WiFi troubleshooting/Windows Support/Printer Support * Must have great ...

Hotels at Home

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IT Support Specialist

Fairfield, NJ · On-site

$45K - $55K/yr

Reset passwords, unlock accounts, and manage MFA enrollment * Train employees on basic computer ... Experience with ticketing/help desk platforms such as: * * Jira Service Management * Freshdesk

City of New York

Timekeeping Associate

Brooklyn, NY · On-site

$50K - $60K/yr

... and help government run better across New York City. From delivering affordable broadband to ... and password reset. -Generation of supplemental paycheck and pay out leave balances. -Processing ...

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Help Desk Password Reset information

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$15

$25

$38

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Westchester County, NY is $25.66, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Westchester County, NY? For Help Desk Password Reset jobs in Westchester County, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Westchester County, NY look for? The top searched job categories for Help Desk Password Reset jobs in Westchester County, NY are:
What cities near Westchester County, NY are hiring for Help Desk Password Reset jobs? Cities near Westchester County, NY with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
CUSTOMER CARE REPRESENTATIVE

CUSTOMER CARE REPRESENTATIVE

City of New York

Manhattan, NY • On-site

$17.50 - $23.75/hr

Full-time

Posted 29 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

470th of 638 rated public administrative organizations

Job description

Company Description
Job Description
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.
Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.
Human Resources Solutions (HRS) is recruiting for one (1) Clerical Associate IV to function as a Customer Care Representative, who will perform the following:
-Respond to questions and inquires (via telephone and email) that require working knowledge of all HRS Operations, as well as other DSS-HRA-DHS programs, initiatives, and communication.
-Log all issues using Intranet Quorum (IQ) Web System, categorizing each issue, entering appropriate problem details and resolutions, and making referral to the appropriate HRS Unit, if unable to resolve the problem.
-Process CityTime password reset for all DSS-HRA-DHS staff.
-Process work schedule changes in CityTime using an online system and as requested by the various agency program area.
-Identify and resolve time timekeeping issues by researching and documenting pertinent information, reviewing time and leave entries in CityTime, reviewing and analyzing timekeeping actions, generating, and analyzing pertinent reports (PMS, CHRMS, eStubs, and CityTime), and distributing the issue to the appropriate timekeeping supervisor for review and action, if needed.
-Liaise with Human Resources Business Partners (HRBPs), Personnel Liaison, and Managers to resolve staff' payroll and timekeeping issues.
-Identify urgent situation and immediately escalate to the relevant agency management.
-Troubleshoot the CityTime system; document system issues; submit Remedy tickets for Citywide User Support and interact with the CityTime Help Desk staff to facilitate system solutions.
-Rapidly assimilate new information relating to HRS system, agency policies/directives, special programs, and other information to be able to accurately respond to staff inquiry.
-Identify need for corrective actions (e.g., Absence Control - Time and Leave issues).
-Perform other duties, as assigned.
Work Location: 4 World Trade Center
Hours/Schedule: 9:00 AM - 5:00 PM
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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