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Help Desk Password Reset Jobs in Springfield, VA

KeenLogic

Asset Technician

Alexandria, VA · On-site

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install ...

KeenLogic

Asset Technician

Alexandria, VA · On-site

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Springfield, VA

Help Desk Password Reset information

See Springfield, VA salary details

$15

$25

$37

How much do help desk password reset jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk password reset in Springfield, VA is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Springfield, VA? For Help Desk Password Reset jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Springfield, VA look for? The top searched job categories for Help Desk Password Reset jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Help Desk Password Reset jobs? Cities near Springfield, VA with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you

Asset Technician

KeenLogic

Alexandria, VA • On-site

Full-time

Re-posted 5 days ago

Job description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
Description:
The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
  • Bachelor's degree and 3 years of experience, Associate's degree and 5 years of experience, or High School diploma and 7 years of experience.
  • Experience in IT support, compliance management, or regulatory affairs.
  • Strong troubleshooting and technical skills.
  • Knowledge of relevant regulations and standards.
  • Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow.
  • Excellent communication and training abilities.
  • Strong analytical and documentation skills.

Required Skills:
  • Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application
  • Install/Configuration/Removal, Performance Tuning)
  • Incident/Request (Analysis, Documentation)
  • Workstation Imaging/Reimaging
  • Mobile Device Management (Provision, Reset, Remote Wiping)
  • Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
  • Root Cause Analysis
  • Active Directory Management
  • Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
  • Effective written and oral communication skills

Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • CRM/Ticketing/ACD Systems
  • Release Management
  • Knowledge Management

Responsibilities:
  • Technical Support:
    • Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices.
    • Troubleshoot and resolve hardware-related issues.
    • Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle.
    • Document support activities and resolutions using ServiceNow.
    • Coordinate with other IT teams to ensure timely support.
  • Compliance and Auditing:
    • Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations.
    • Verify the accuracy of asset records and documentation using ServiceNow.
    • Identify discrepancies and provide recommendations for improvement.
    • Develop and implement audit plans and schedules.
    • Report audit findings to management and relevant stakeholders.
    • Ensure that IT hardware asset management practices comply with internal policies and external regulations.
    • Develop and enforce compliance guidelines and procedures.
    • Conduct regular reviews and assessments to ensure ongoing compliance.
    • Report compliance status and issues to senior management.
    • Provide training and guidance on compliance requirements to relevant staff.

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