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Help Desk Manager Jobs in Wayne, PA (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

The Midtown Group

Be Seen First

Help Desk Analyst

Philadelphia, PA · On-site

$35 - $38/hr

Help Desk Analyst Location: On-site (5 days a week) Hourly Rate: $35 - $38 (flexible based on ... Utilize Jira Service Management Helpdesk to track, prioritize, and resolve support tickets ...

New

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Jira Service Management Helpdesk application * Experience using GroupLink ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Minimum skills and experience: • Minimum 2 years of experience working in single point of contact help desk. • Experience using GroupLink's Everything Helpdesk application. • Strong customer ...

Temple Health

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools, and collaborating with other team members and ...

New

Temple Health

Lead Help Desk Analyst

Philadelphia, PA · On-site

Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and request utilizing Help Desk tracking tools and collaborating with other team members and ...

360 IT Professionals

Help Desk Specialist

Radnor, PA

Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous IT Service Desk experience including: * Experience investigating and supporting end user technology ...

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong; whether it's a register issue, a printer jam, or a system that's acting up. Your mission is to ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Wayne, PA

Help Desk Manager information

See Wayne, PA salary details

$34K

$75.9K

$112.8K

How much do help desk manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for help desk manager in Wayne, PA is $75,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Wayne, PA?

The most popular types of Help Desk jobs in Wayne, PA are:

What are popular job titles related to Help Desk Manager jobs in Wayne, PA?

For Help Desk Manager jobs in Wayne, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Wayne, PA look for?

The top searched job categories for Help Desk Manager jobs in Wayne, PA are:

What cities near Wayne, PA are hiring for Help Desk Manager jobs?

Cities near Wayne, PA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Wayne, PA as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 42% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $75,920 per year, or $36.5 per hour.

Help Desk Manager

The Philadelphia Orchestra and Ensemble Arts

Philadelphia, PA • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
The Philadelphia Orchestra is seeking a Help Desk Manager to provide phone and deskside support. The Help Desk Manager will mentor the Helpdesk Technician, manage helpdesk tickets, and provide VIP and executive support.
Responsibilities:
• Responsible for managing and assigning incoming new helpdesk tickets.
• Active Directory work to create and maintain new users.
• Basic administration of Windows and Linux network infrastructure and Office 365.
• Basic Phone administration for adds, moves and changes.
• Works with outsourced network printer support vendor to maintain network printers.
• Works with organizations’ wiring vendor to supervise installation of new network drops and phones lines.
• Identifies, researches, and resolves basic PC and phone-related technical problems.
• Responds to helpdesk requests for technical support.
• Tracks and monitors technical problems to ensure a timely resolution.
• Keeps electronic logs/documentation of work.
• Facilitates office moves for PC equipment.
• Serves as rotating member of after-hours on-call systems support team.
• Keeps after-hours on-call rotation calendar up to date.
• Knowledgeable of VPN (Remote Access) and limitation.
• Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
• Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
• Interfaces with VIP and Executives for high level personal tech support.
• Arranging equipment recycling with vendor with BAN or similar accreditation.
• Monthly reporting to management metrics on Helpdesk tickets.
• Complete assigned projects.
Qualifications:
Required:
• Bachelor's degree and three years work experience, or equivalent combination of education/training and experience.
• IT certification for RedHat, Cisco or Microsoft.
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
• Knowledge of Windows network operating system.
• Knowledge of HP Jet Direct Software, and HP printing hardware.
• Knowledge of Cisco phone switch platforms.
• General understanding of client/server applications.
• Knowledge of current Windows Desktop and Server Products.
• Knowledge of mobile devices and MDM (Maas360, Office 365 or similar).
• Knowledge of current Microsoft Office products.
• Strong customer services and problem resolution skills.
• Good interpersonal skills.
• High degree of organization.
• Able to work as part of a team.
Preferred:
• Experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems.
• Experience with IIS, .Net Framework, and with Audio/Visual equipment setup.
Company:
The Philadelphia Orchestra and Ensemble Arts is boldly leading the way in building a bright, inclusive future for the performing arts—as the center of cultural life in Philadelphia, and as a model for the nation. Founded in 2001, the company is headquartered in Philadelphia, Pennsylvania, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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