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Help Desk Manager Jobs in Pound Ridge, NY (NOW HIRING)

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 ...

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... The technician works closely with the broader IT team to keep employees productive, manage tickets ...

Hachette Book Group

Help Desk Technician

New York, NY

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... The technician works closely with the broader IT team to keep employees productive, manage tickets ...

Hachette Book Group

Help Desk Technician

New York, NY

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer ... The technician works closely with the broader IT team to keep employees productive, manage tickets ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized ... Manage the schedules and workflows of the technical team, assigning tickets based on technician ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized ... Manage the schedules and workflows of the technical team, assigning tickets based on technician ...

Mavis Tire Supply

Help Desk Dispatcher

White Plains, NY · On-site

$41K - $52K/yr

Mavis Tires & Brakes at Discount Prices - Help Desk Dispatcher We are seeking a highly organized ... Manage the schedules and workflows of the technical team, assigning tickets based on technician ...

Dataiku

Deal Desk Manager

New York, NY · On-site

$130K - $135K/yr

The Deal Desk Manager will bring a wealth of experience to lead and optimize deal structures, providing guidance and recommendations to the Sales team. Responsibilities will encompass overseeing the ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

Replit

Help Desk Technician

New York, NY · On-site

$94K - $123K/yr

We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit's SOHO ... Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Pound Ridge, NY

Help Desk Manager information

See Pound Ridge, NY salary details

$39.2K

$87.5K

$130K

How much do help desk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for help desk manager in Pound Ridge, NY is $87,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,400.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities near Pound Ridge, NY are hiring for Help Desk Manager jobs? Cities near Pound Ridge, NY with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Analyst

Help Desk Analyst

Kravet, Inc.

Woodbury, NY • On-site

$60K - $65K/yr

Full-time

Posted 7 days ago

Job description

Summary:
The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as well as all remote company showrooms. This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs. The ideal candidate will ensure the reliable operation of the Woodbury office and showrooms' PCs, operating systems, and network connectivity, while also taking ownership of ERP support coordination and third-party vendor relationships. This position is on-site and not remote or hybrid.
Core Responsibilities:
Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Woodbury location. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining excellent customer service and communication.
Showroom IT Support: Provide comprehensive remote technical support for all company showrooms. Ensure the reliable operation of showroom-specific systems, hardware, network connectivity, and applications, acting as the primary IT liaison for all showroom staff.
PC & Operating System Management: Responsible for the complete lifecycle of end-user hardware on-site and in supported remote locations. This includes provisioning, configuring, and deploying and decommissioning PCs and laptops, managing operating systems (Windows/macOS), deploying software updates, and ensuring endpoint security compliance.
Networking Support: Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations. Assist in maintaining network integrity and escalating complex infrastructure issues to senior engineers when necessary.
Level of Decision-Making Authority: Empowered to make independent decisions on local, operational tasks within established organizational protocols.
Impact of Decisions: Directly affects the efficiency and quality of local deliverables; broader strategic decisions are deferred to management.
Abilities/Key Competencies/Skills:
  • Excellent written and verbal communications skills
  • Hardware and Software troubleshooting experience
  • Highly organized with excellent time management skills
  • Ability to work with external vendor support and follow proper escalation patterns when required
  • Take ownership and responsibility of queries, issues, and requests
  • Self-motivated individual who requires minimal supervision
  • Ability to maintain a professional demeanor under stressful situations
  • Level of Autonomy - High degree of self-direction in managing daily workflow and prioritizing tasks once core processes are mastered.

Experience/Certifications/Education:
  • Associate's degree in IT field of study or equivalent combination of education and experience
  • Experience with the Google suite of products
  • Experience with MDM and Apple devices
  • Experience with Zendesk Ticketing and Inventory Management system
  • A+ Certifications
  • Technical experience with additional operating systems, including MAC OS
  • Experience with Ninja One RMM Platform

Organizational Relationship:
Identify who position reports to and/or who reports to this position:
  • IT Help Desk Manager

Supervisory Responsibilities: None; operates as an individual contributor.
Travel Requirements (if any):
  • Local showrooms
  • Other minimal travel

Physical Demands:
  • Must be able to stand, walk, stoop, and bend for 8 hours or more daily.
  • Requires lifting 0-25 lbs continuously, 25-50 lbs occasionally

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