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Help Desk Manager Jobs in Laredo, TX (NOW HIRING)

Rodeo Dental

Front Desk Administration

Laredo, TX · On-site

$11.50 - $15/hr

Front Desk Administration Rodeo Dental & Orthodontics is one of the fastest growing, multi ... Dental practice management software (Open Dental/Dentrix) experience helpful * Bilingual (Spanish ...

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Rodeo Dental

Front Desk Administration

Laredo, TX · On-site

$14.25 - $18.50/hr

Dental practice management software (Open Dental/Dentrix) experience helpful * Bilingual (Spanish) is required * Ability to travel up to 25% of the time * This position may require the employee to ...

Rodeo Dental

Front Desk Administration

Laredo, TX · On-site

$14.25 - $18.50/hr

Dental practice management software (Open Dental/Dentrix) experience helpful * Bilingual (Spanish) is required * Ability to travel up to 25% of the time * This position may require the employee to ...

Tru Fit Athletic

Assistant General Manager

Laredo, TX · On-site

Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ... From our friendly front desk team to our certified trainers and operations leaders, everyone at ...

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Help Desk Manager information

See Laredo, TX salary details

$32.9K

$73.5K

$109.3K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Laredo, TX is $73,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Laredo, TX?

The most popular types of Help Desk jobs in Laredo, TX are:

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For Help Desk Manager jobs in Laredo, TX, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Laredo, TX are:

What cities near Laredo, TX are hiring for Help Desk Manager jobs?

Cities near Laredo, TX with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Laredo, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,543 per year, or $35.4 per hour.

Front Desk Member Experience Coordinator

D1 Training

Laredo, TX • On-site

$10 - $14/hr

Other

Re-posted 27 days ago

D1 Training rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

50th of 63 rated gym and leisure clubs

Job description

Member Experience Coordinator

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We're building a strong team that reflects professionalism, excellence, and D1 Character and Mindset. The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Key responsibilities include:

  • Greet members and guests with professionalism and high energy
  • Answer phone calls, schedule appointments, and respond to inquiries
  • Process memberships, retail sales, and check-ins
  • Support sales by guiding prospects through membership options
  • Keep the front desk and lobby organized, clean, and efficient
  • Communicate daily with coaches and the General Manager
  • Provide exceptional service to athletes, parents, and adult members
  • Handle light administrative tasks and follow-up communication
  • Maintain D1's culture, hospitality standards, and member experience excellence

Scheduled hours:

  • Monday - Friday: 4pm to 9pm
  • Alternating Saturdays: 8am to 12pm

What makes you a great fit:

  • Outgoing and comfortable talking to people
  • Strong communication skills (in-person and phone) english and spanish
  • Organized, dependable, and detail-oriented
  • Ability to multitask in a busy athletic environment
  • Positive attitude with a customer-first mindset
  • Sales or service experience is a plus
  • Passion for fitness, sports, or helping people succeed

Compensation: $10.00 - $14.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

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