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Help Desk Manager Jobs in Bolingbrook, IL (NOW HIRING)

Baird & Warner

Assistant Manager Help Desk

Chicago, IL · On-site

Demonstrated experience leading or serving as a senior member of an enterprise Help Desk or Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM) frameworks ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... management and third-party vendors. - Implement and manage inventory asset system for PCs and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Responsibilities: - Manage a client base and support small homogeneous local area networks (LANs ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

CultureFit

Help Desk Analyst

Chicago, IL

$21 - $28.75/hr

The Help Desk Analyst is an integral part of a fast-paced technology support and implementation ... Microsoft Windows Server 2016, 2019 Microsoft Intune or other mobile device management solution ...

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Management & Consulting * Spontaneous application * Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

Inventory management * Perform other duties as assigned DESIRED SKILLS/COMPETENCIES * Working ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

Gelber Group

DI Trading Desk Manager

Chicago, IL

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bolingbrook, IL

Help Desk Manager information

See Bolingbrook, IL salary details

$37.1K

$82.8K

$123.1K

How much do help desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk manager in Bolingbrook, IL is $82,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Bolingbrook, IL? The most popular types of Help Desk jobs in Bolingbrook, IL are:
What are popular job titles related to Help Desk Manager jobs in Bolingbrook, IL? For Help Desk Manager jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Bolingbrook, IL look for? The top searched job categories for Help Desk Manager jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Help Desk Manager jobs? Cities near Bolingbrook, IL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $82,847 per year, or $39.8 per hour.

Linux Help Desk Manager, Need MSP Experience

Next Step Systems

Des Plaines, IL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Linux Help Desk Manager, Need MSP Experience, Des Plaines, IL
For this Linux Help Desk Manager position, Managed Services Provider and Linux experience is required.
This is a Hybrid opportunity with some Onsite and some Remote in Des Plaines, IL required.
We are looking for a Linux Help Desk Manager to champion the front line support team, to continuously develop the team by training, lead by example, coach and inspire, hire and promote, and ensure continued success for our end users. Because of the nature of this role, we are looking for someone with the appropriate technical background and managerial skill set. You are expected to lead by example and have the ability to tackle technical issues and serve as an escalation point if necessary. Your job is to ensure that your team is trained so your time is not spent on personally troubleshooting technical issues.
Besides Linux knowledge, we are looking for strong management skills. Experience with coaching, scheduling , organizing work tasks, hiring, firing and training. Experience working with and overseeing a project ticketing system and being able to measure and assess the team's activity etc.
Responsibilities:
- Manage a technical support team servicing Linux-based hosting environments, including, Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, and AWS and Digital Ocean public cloud deployments.
- Recruit, hire, promote, train, mentor, and develop the Support Team members.
- Monitor all aspects of customer interactions to ensure an excellent user experience.
- Mentor and coach team members in technical and other aspects to enhance professionalism.
- Build and maintain internal and customer-facing knowledge base documentation.
- Work with the company's technology steering committee to ensure excellence in hosting.
- Maintain a culture of transparency, honesty, and learning.
- Provide the kind of high-quality service that you can recommend to friends and family.
Qualifications:
- 5-10+ year experience in customer support/service.
- Deep Understanding of GNU/Linux hosting platforms including Virtualization and Networking.
- Managed Services Provider (MSP) experience is required.
- Experience building tools with scripting languages such as Python, Bash, and PHP.
- Extra credit if experienced in maintaining SLA in public cloud such as AWS and Digital Ocean.
- Experience successfully managing teams.
- Demonstration of independent thinking and decision-making abilities.
- Ability to multi-task and adapt to changes quickly.
- Ability to prioritize work and work within a project management system.
- Self-motivated with an ability to work in a fast paced environment.
- Positive personality.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Linux Help Desk Manager, Linux, GNU, Virtualization, Networking, Python, Bash, PHP, Customer Support, VPS, Dedicated Servers, Data Center, AWS, Digital Ocean, Cloud, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Des Plaines, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Linux Help Desk Managers for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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