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Help Desk Level Two Jobs in Boca Raton, FL (NOW HIRING)

John Knox Village

Front Desk Ambassador

Pompano Beach, FL · On-site

$15K/mo

Provide exceptional customer service to all community members * Assist with inquiries and help ... Additional Requirements This position is subject to Level 2 background screening in accordance with ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Boca Raton, FL

Help Desk Level Two information

See Boca Raton, FL salary details

$12

$21

$32

How much do help desk level two jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for help desk level two in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities near Boca Raton, FL are hiring for Help Desk Level Two jobs? Cities near Boca Raton, FL with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you
Level 2 Maintenance Technician

Level 2 Maintenance Technician

Riverstone Communities

Lake Worth, FL

$18 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Do you have a knack for fixing things? Do you have a passion for keeping communities looking top-notch? Ready to tackle a new challenge? Join our team as a Maintenance Technician and help us enrich the lives of our residents and team members. 
 
We are currently seeking Maintenance Technician candidates for our Mobile Home Parks located in West Palm Beach/Palm Beach/Lake Worth, FL areas. 

Why Join Us? 
  • Pay Rate: $18-$20.50 per hour
  • Medical, Dental, and Vision benefit plan offerings for you and eligible family members
  • 401(k) retirement plan, with a company match
  • 13 Paid Holidays Off, which includes getting your birthday off
  • Robust Paid Time Off (PTO)* and Wellness PTO
  • Maternity/Paternity Leave*
  • A schedule that is flexible to your needs and the needs of the property including early summer hours in an effort to beat the heat if you wish
  • From day one, you’ll know exactly what to expect. A steady, reliable schedule with no major unexpected changes. Full-time here means a solid 40 hours a week, every week.
  • A Boot Barn voucher to spend up to $150 on work boots
  • On site company tools that are necessary to complete your job 
  • Ongoing training and internal growth opportunities
  • The ability to provide feedback in many different forms to many different people
  • A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better
  • Our inclusive culture offers countless opportunities beyond daily tasks, including involvement in committees, the training team, and town halls. With an open-door policy for feedback and a commitment to growth and diversity, you can make a meaningful impact on yourself, your teammates, and the community.
*effective date of benefit dependent upon tenure of employment

Level 2 Maintenance Technician Job Duties:
  • Plumbing work such as repairing or replacing faucets and toilets, operating a sewer cleanout auger, diagnosing and repairing a simple water leak
  • Electrical work such as light fixtures, GFCI’s, understanding lightbulb wattage, breakers and fuses, replacing outlets
  • Oversee the curb appeal of the community and make sure it is up to Riverstone Communities’ standards which includes:
    • Picking up trash around the community
    • Groundskeeping including lawn mowing, planting flowers, weeding/weed eating, etc
  • Complete clean outs of homes
  • Finish work orders in an efficient and timely manner
  • Read water meters for each home
  • Complete day to day duties with minimal supervision
  • Adhere to all safety laws and regulations
  • Conduct regular inventory checks on equipment and supplies
  • Take training classes online/virtually via a computer or tablet
  • Other duties as qualified and trained to do so

Level 2 Maintenance Technician Requirements: 
  • 2-3 years of experience in general labor including groundskeeping, landscaping, property management maintenance
  • 1-2 years of experience in basic residential plumbing
  • Ability to be very active - walking, bending, standing, and lifting up to 50 pounds
  • Need to be comfortable with working outside in all weather conditions
  • Willingness to use technology/learn technology in a basic capacity
  • Ability to legally operate a motor vehicle (drive to different locations on the property) with a valid driver’s license
**Specific maintenance knowledge/skills will be tested for accuracy.

At Riverstone Communities, we don’t just accept differences - we celebrate them, we support them and we thrive on them for the benefit of our team members and communities.  As a company who has been around for over 25 years, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability, protected veteran status or any other status protected under federal, state or local law.
Ready to make a difference? Apply now and start a fulfilling career with us at Riverstone Communities!

Apply