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Help Desk Level Two Jobs in Boca Raton, FL (NOW HIRING)

Hayes Locums

Help Desk Technician

Fort Lauderdale, FL · On-site

$19 - $25.75/hr

... 2 and Tier 3 teams to escalate and resolve complex issues • Document and track all issues in the help desk ticketing system • Follow up with users to ensure timely resolution of requests • ...

Hayes Locums

Help Desk Technician

Fort Lauderdale, FL · On-site

$52K/yr

... 2 and Tier 3 support teams This role is focused on maintaining stable and reliable technology ... level, based on internal evaluation. Core Qualifications Bachelor's degree in a technical field ...

Hayes Locums

Help Desk Technician

Fort Lauderdale, FL

$52K/yr

... 2 and Tier 3 support teams This role is focused on maintaining stable and reliable technology ... a higher compensation level, based on internal evaluation. Core Qualifications • Bachelor ...

US DEFAULT GROUP INC

Help Desk Technician II

Boca Raton, FL · On-site

$18.50 - $25/hr

The Tier II Helpdesk Technician provides advanced technical support for IT-related issues across ... The work environment for this role is generally indoors at a desk in a well-lighted, climate ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Boca Raton, FL

Help Desk Level Two information

See Boca Raton, FL salary details

$12

$21

$32

How much do help desk level two jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for help desk level two in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities near Boca Raton, FL are hiring for Help Desk Level Two jobs? Cities near Boca Raton, FL with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you
MSP - Help Desk Level II LOCAL CANDIDATES ONLY

MSP - Help Desk Level II LOCAL CANDIDATES ONLY

Computer Business Solutions

Fort Lauderdale, FL • On-site

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Responsibilities and Duties
Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can.
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
  • Document and follow-up on service tickets using Hola PSA or Similar.
  • Assist in reviewing and analyzing problems and determining solutions.

Qualifications and Skills
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance.
  • Document and follow-up on service tickets using Halo PSA or similar
  • Assist in reviewing and analyzing problems and determining solutions
  • Professional level experience in being a part of a team
  • Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro)
  • Professional level experience in Customer Service
  • Working knowledge of documentation
  • Working knowledge of Microsoft Office Applications
  • Working knowledge of Microsoft Windows Server Environment
  • (IE. Windows Server 2016, 2019, 2022)
  • Working knowledge of basic networking equipment and protocols
  • (IE. SonicWall, Unifi, DNS)
  • Basic understanding of Ticketing CRM Systems
  • Remote Management (RMM Tools Experience)
  • Basic understanding of IT Glue/IT BOOST
  • Ability to de-escalate a customer for a team member
  • Ability to determine client needs via phone/email communication
  • Expert level in basic troubleshooting
Professional knowledge of Microsoft Windows Server Environment
  • Ability to Implement / Configure / Deploy Servers
  • Ability to troubleshoot more advanced services
Professional knowledge of basic networking equipment and protocols
Working knowledge of VPNs (SSL, GVC, Site-2-Site)
Working knowledge of LANs/WANs
Working knowledge of Unifi Controller
Professional knowledge of documentation
Requirements
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.
  • Respond to clients needs in a timely, professional manner.
  • Provide guidance and technical support to current business customers.
  • Strong written and verbal communication skills.
  • Must have own vehicle with valid Drivers License.
  • Local Candidates
  • Office Position On Site (No Remote)
  • Occasional Weekend Support (On Call Rotation)
Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization