ZipRecruiter

Log In

1

Help Desk Level 2 Jobs in Arizona (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... The above statements are intended to describe the general nature and level of work being performed ...

IDEALFORCE LLC

Help Desk ITS III(35398)

Phoenix, AZ

$20.25 - $27.75/hr

Prepares statistical reports on help desk utilization; Develops and executes test plans (scripts ... The above statements are intended to describe the general nature and level of work being performed ...

Defi-Auto-LLC

Client Support Desk Analyst

Phoenix, AZ · On-site

$60 - $75/hr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Robert Half

Receptionist - Level 2

Phoenix, AZ · On-site

$26 - $26.26/hr

We are looking for a dependable Receptionist - Level 2 to support front desk operations in Phoenix ... Communicate clearly with team members and visitors to help resolve routine front desk questions and ...

Judge Group, Inc.

Service Desk-Helpdesk

Phoenix, AZ · On-site

$18 - $22/hr

Success in this role comes from building trust with users while efficiently resolving technical issues and maintaining a high level of service. Qualifications: * Experience in a Service Desk, Help ...

Courser

IT Support Services II - Help Desk

Phoenix, AZ · On-site

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.    IT Support Services II-Help Desk We are ...

IDEALFORCE LLC

Service Desk Analyst(35208)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... The above statements are intended to describe the general nature and level of work being performed ...

IDEALFORCE LLC

Service Desk Analyst(34980)

Phoenix, AZ

$20.25 - $27.75/hr

Perform escalated Help Desk functions including answering requests for assistance, creating tickets ... The above statements are intended to describe the general nature and level of work being performed ...

Coforge

L1 Service Desk Engineer

Scottsdale, AZ · On-site

Answer incoming calls, chats, and emails from users needing tech help. * Incident Management: Log ... Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.

Cranial Technologies

IT Help Desk Technician

Tempe, AZ

$40K - $55K/yr

This role is a "tier one" level role, focusing on: assisting end users with issues that will come ... Help maintain software and hardware inventory. * Provide telephone and remote support to end-users ...

previous page

Showing results 41-60

All JobsHelp Desk Level 2 JobsHelp Desk Level 2 Jobs in Arizona

Help Desk Level 2 information

See Arizona salary details

$11

$21

$31

How much do help desk level 2 jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk level 2 in Arizona is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is a Help Desk Level 2 technician?

Help Desk Level 2 technicians are IT professionals who provide advanced technical support to users experiencing hardware, software, or network issues that cannot be resolved by Level 1 support. They handle more complex problems, such as system troubleshooting, configuration, and resolving persistent technical incidents. Level 2 technicians may also escalate issues to higher-level support if necessary, document solutions, and help maintain IT infrastructure. Their role is essential for ensuring smooth business operations and minimizing downtime.

How does a Help Desk Level 2 technician typically collaborate with Level 1 and other IT teams?

Help Desk Level 2 technicians play a pivotal role by handling escalated issues from Level 1 support and working closely with specialized IT teams. They often guide Level 1 staff on troubleshooting steps and document solutions for recurring problems. Collaboration includes participating in regular meetings, sharing knowledge through ticket notes, and occasionally joining cross-functional projects to improve overall IT support processes. This teamwork ensures efficient problem resolution and fosters professional growth within the support environment.

What are the key skills and qualifications needed to thrive as a Help Desk Level 2 technician, and why are they important?

To thrive as a Help Desk Level 2 technician, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified solutions. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These skills ensure quick, accurate issue resolution and high customer satisfaction in fast-paced technical support environments.

What is the difference between Help Desk Level 2 vs Help Desk Level 1?

AspectHelp Desk Level 2Help Desk Level 1
CredentialsBasic IT certifications (CompTIA A+, Network+)Entry-level certifications or none
ResponsibilitiesAdvanced troubleshooting, escalations, detailed issue resolutionInitial support, basic troubleshooting, ticket logging
Work EnvironmentSupport teams, technical departmentsFrontline support, customer service
SkillsIntermediate technical knowledge, problem-solvingCustomer communication, basic technical skills

Help Desk Level 2 professionals handle more complex technical issues than Help Desk Level 1 staff. They often resolve escalated problems, requiring deeper technical knowledge and troubleshooting skills. While Level 1 focuses on initial contact and basic support, Level 2 provides advanced assistance to ensure timely issue resolution.

What are popular job titles related to Help Desk Level 2 jobs in Arizona?

For Help Desk Level 2 jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Help Desk Level 2 jobs in Arizona look for?

The top searched job categories for Help Desk Level 2 jobs in Arizona are:

What cities in Arizona are hiring for Help Desk Level 2 jobs?

Cities in Arizona with the most Help Desk Level 2 job openings:

Help Desk Level 2 jobs near you
Infographic showing various Help Desk Level 2 job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

Help Desk - Tier 1

IntraEdge

Scottsdale, AZ • Hybrid

$20.50 - $27.50/hr

Full-time

Re-posted 28 days ago

Job description

Responsibilities:


  • Facilitate Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact.
  • Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary.
  • Document all reported issues, troubleshooting steps and resolutions in the incident management system.
  • Provide feedback, additions and updates to the knowledge base where applicable.
  • Follow established Information Technology Infrastructure Library (ITIL) processes and procedures.
  • Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures.
  • Properly evaluate, troubleshoot, escalate, and document issues.
  • Complete work in a timely and accurate manner while providing exceptional customer service.
  • Stay current on the latest technologies, trends and strategies in use by Discount Tire
  • Other duties as assigned.

Qualifications:

HYBRID ROLE - must be in Phoenix area. Onsite 2-3 times a week.


  • This position requires one year of customer service experience is required. Software/hardware support experience is preferred.
  • Knowledge of PC hardware, computer operating systems and software is required.
  • Previous experience with Automated Call Distribution preferred.
  • SAP troubleshooting experience is beneficial.
  • Demonstrates ability to communicate across all levels of the organization; ability to clearly articulate technical ideas to a non-technical audience both verbally and in writing is required. Must be able to type quickly and accurately.
  • Knowledge of typical desktop computer software, including skills in Microsoft Office and email is necessary.
  • The ability to work both independently and within a team is necessary.
  • The ability to work efficiently under pressure, accurately meet deadlines and present a professional demeanor is essential.
  • Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential.
  • In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
  • Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

Educational Requirements:

  • This position requires an associate degree in Computer Science, information Technology, IT Engineering or related technical field or equivalent work experience.
  • ITIL knowledge preferred
IntraEdge logo

About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

Instagram

View All IntraEdge Jobs