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Help Desk Level 1 Jobs in Indiana (NOW HIRING)

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours: 8:00 am - 5:00 pm As a Help Desk Support Analyst, you'll play a key role in ensuring our global ...

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Provide Tier 1 helpdesk support to end users * Troubleshoot and resolve technical issues efficiently * Assist users with varying levels of technical knowledge and backgrounds * Manage multiple tasks ...

SelectQuote, Inc.

Service Desk II

Indianapolis, IN · Hybrid

$18.40/hr

The noise level in the work environment is usually moderate. Prolonged periods of sitting at a desk ... Responsibilities More than 35 years ago, SelectQuote was founded on one core promise: to help our ...

Good Samaritan

Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

Maintain a superior level of customer service at all times. * Must be able to communicate ... Previous Service Desk/Help Desk experience preferred. * Two - five years previous experience with ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

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All JobsHelp Desk Level 1 JobsHelp Desk Level 1 Jobs in Indiana

Help Desk Level 1 information

See Indiana salary details

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$19

$31

How much do help desk level 1 jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk level 1 in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Level 1 technician, and why are they important?

To thrive as a Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help in understanding user issues and delivering effective support. These capabilities are crucial for resolving technical problems efficiently, ensuring user satisfaction, and maintaining business operations.

What is the difference between Help Desk Level 1 vs Help Desk Technician?

AspectHelp Desk Level 1Help Desk Technician
CertificationsCompTIA A+, HDI-CSRCompTIA A+, HDI-CSR (often similar)
Work EnvironmentEntry-level support, basic troubleshootingSupport roles, troubleshooting, customer assistance
ResponsibilitiesInitial contact, basic issue resolutionIssue diagnosis, escalation, customer communication

Help Desk Level 1 and Help Desk Technician roles often overlap in certifications and work environment. Level 1 typically handles basic support and initial contact, while Help Desk Technicians may perform more detailed troubleshooting. Both roles are essential in IT support teams, with similar qualifications and responsibilities focused on customer assistance and issue resolution.

What are the most common challenges faced by Help Desk Level 1 technicians, and how can they be addressed?

Help Desk Level 1 technicians often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues with limited information, and communicating effectively with users who may not be tech-savvy. To address these challenges, strong organizational skills, continuous learning, and a customer-focused attitude are essential. Collaborating closely with other IT team members and utilizing a clear escalation process can also help resolve complex issues efficiently, ensuring a positive user experience while building valuable technical and communication skills.

What are Help Desk Level 1 technicians?

Help Desk Level 1 technicians are entry-level IT support professionals who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to higher-level support teams. Their primary goal is to provide quick and effective solutions to ensure minimal disruption to users. They often work through phone, email, or chat systems to assist customers.
What are popular job titles related to Help Desk Level 1 jobs in Indiana? For Help Desk Level 1 jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Level 1 jobs in Indiana look for? The top searched job categories for Help Desk Level 1 jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Level 1 jobs? Cities in Indiana with the most Help Desk Level 1 job openings:
Help Desk Level 1 jobs near you
Infographic showing various Help Desk Level 1 job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.
Help Desk Analyst L1

Help Desk Analyst L1

Zones LLC.

Indianapolis, IN

$24 - $28/wk

Full-time

Medical

Re-posted 15 days ago

Zones LLC rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

124th of 210 rated it services

Job description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 1+ year
Location: Indianapolis, IN
Pay: $24.00 - $28.00; commensurate with experience
Hours: 8:00 am - 5:00 pm
As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
What you will do as the Help Desk Support Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  • Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
  • Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
  • Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
  • Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
  • Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
  • Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
  • Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
  • Collaborate with global IT teams to ensure consistent service delivery across regions.
What you will bring to the team:
  • 1-3 years of experience in a help desk or IT support role.
  • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
  • Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
  • Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
  • A problem-solving mindset and a passion for delivering excellent customer service.
  • Ability to work in a fast-paced, team-oriented environment with a global scope.
  • Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.
Employment Type: Full-Time Temporary Employee

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