ZipRecruiter

Log In

1

Help Desk Data Analyst Jobs in Boca Raton, FL (NOW HIRING)

KPG99 INC

Help Desk Specialist

Fort Lauderdale, FL · On-site

... quality. • Monitor, analyze, and recommend improvements to work processes for increased ... help desk processes and service management principles. • Supervisory skills, including the ...

New

Stefanini

Help Desk Specialist

Weston, FL

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

NCCI

Data Analyst

Boca Raton, FL · On-site

At NCCI, we're looking for a Data Analyst to join our team in performing analytical research to ... Ability to makes proactive calls to customers, providing them with the needed detail to help them ...

RELX

AI Data Analyst

Boca Raton, FL

Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering ... The AI Data Analyst partners with data engineering, AI, and governance teams to assess data ...

next page

Showing results 1-20

All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Boca Raton, FL

Help Desk Data Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do help desk data analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk data analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Boca Raton, FL? For Help Desk Data Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Data Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Data Analyst jobs? Cities near Boca Raton, FL with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Systems Analyst / Help Desk Analyst

Systems Analyst / Help Desk Analyst

I S T N INC

Fort Lauderdale, FL • On-site

$20 - $30/hr

Full-time

Medical

Posted 14 days ago

Job description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

  • ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
  • Troubleshooting ability
  • Active Directory and Office 365 account management (create, disabled, Password resets)
  • Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
  • Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
  • Support Microsoft Teams, Zoom, WebEx
  • Install and provisioning Windows client OS
  • Mapping Printers and Network Drives
  • Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
  • TCP/IP knowledge to troubleshoot basic problems on LAN
  • Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
  • Maintaining IT team support documentation
  • Being able to follow instructions and collaborate with Co-workers

Qualifications:

  • Bilingual is a plus - English and Spanish Ability
  • Certifications are a Plus.
  • Desired Qualifications 3+ years’ experience in a technical support
  • Previous experience in IT, computer science, or other related fields
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
  • College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;