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Help Desk Data Analyst Jobs in Boca Raton, FL (NOW HIRING)

AJAIA

Data Analyst Researcher

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

AJAIA

Research & Data Analyst

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

AJAIA

Data Analyst Researcher

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

AJAIA

Research & Data Analyst

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

Appodeal

Financial Data Analyst

Parkland, FL · On-site

Help people discover and grow their talents through products that enable successful mobile app ... We are seeking a Financial Data Analyst to own the integrity, structure, and usability of financial ...

AJAIA

Data & Research Analyst

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

AJAIA

Data & Research Analyst

Fort Lauderdale, FL · On-site

You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating ...

DHL eCommerce

Sr. BI Commercial Data Analyst

Weston, FL · On-site

... help drive product strategy * Leverage Azure Data Lake to extract, transform, and analyze large ... volumes of data to support reporting and analytical needs * Support additional data analytics ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

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All JobsHelp Desk Data Analyst JobsHelp Desk Data Analyst Jobs in Boca Raton, FL

Help Desk Data Analyst information

See Boca Raton, FL salary details

$13

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How much do help desk data analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for help desk data analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
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Help Desk Data Analyst jobs near you

Data Analyst Researcher

AJAIA

Fort Lauderdale, FL • On-site

Full-time

Posted 13 days ago

Job description

Role Overview
LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner with promising edtech companies, evaluate their effectiveness, and use those insights to support investment, growth, and go-to-market decisions.
As the Data Analyst Researcher, you'll build and deliver the research behind those decisions. You'll design studies, analyze quantitative data, measure product efficacy and return on investment (ROI), and produce clear, defensible findings that help determine whether products are creating meaningful outcomes for schools, educators, and students.
This role is ideal for someone who enjoys statistical analysis, research design, and using data to answer important business and educational questions.
Key Responsibilities
Efficacy & ROI Evaluation
• Baseline statistical benchmarks at intake and track them throughout program participation, from
intake to graduation.
• Design and run studies measuring product impact on student and operational outcomes.
• Quantify return on investment for companies and products across the LaunchEd portfolio.
• Produce independent, evidence-based evaluations that hold up to outside scrutiny.
• Produce efficacy and ROI reports on LaunchEd clients that are benchmarked against comparable
external data.
• Collaborate with higher-education and university partners to pursue university-sanctioned
research.
The LaunchEd Validation Score
• Develop and maintain the LaunchEd Validation Score as a core piece of platform IP.
• Establish a consistent, defensible methodology that can serve as a credible market standard for
edtech validation.
• Translate study findings into the standardized LaunchEd Validation Report.
In-House Study Capacity
• Deliver multiple efficacy and ROI studies per year as a repeatable in-house capability.
• Reduce reliance on external efficacy and validation vendors.
Cross-Department Support
• Provide research and analysis support across LaunchEd teams, including network grading and
accreditation.
• Partner with the deal team to feed validated outcomes into Gate 2 reviews and Investment
Committee decisions.
Requirements
• Strong quantitative and statistical analysis skills, with the ability to design and run studies
independently.
• Experience measuring efficacy, outcomes, or return on investment, ideally in education or a
related field.
• Ability to build clear, defensible methodologies and translate data into decision-ready findings.
• Familiarity with education data, student outcomes, and relevant compliance considerations such
as FERPA and COPPA is a plus.
• Proficiency with data analysis tools such as Excel, SQL, and Python or R, and clear data
visualization.
• Detail orientation, independence, and discretion handling confidential company and student data.
• Alignment with LaunchEd's mission and the Strong Minds, Good Hearts ethos.
Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

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