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Help Desk Data Analyst Jobs in Boca Raton, FL (NOW HIRING)

Maximus

Junior CIC Analyst

Boca Raton, FL · On-site

... data and incident summaries. - Maintain and update incident and service request records in ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Lake Worth, FL · On-site

... data and incident summaries. - Maintain and update incident and service request records in ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

TransUnion

Senior Data Operations Analyst

Boca Raton, FL

$81K - $103K/yr

The Senior Data Operations Analyst role is a wonderful opportunity to work in a fast-paced work ... At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one. For ...

Transunion

Senior Data Operations Analyst

Boca Raton, FL

$81K - $103K/yr

The Senior Data Operations Analyst role is a wonderful opportunity to work in a fast-paced work ... At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one. For ...

Trans Union LLC

Senior Data Operations Analyst

Boca Raton, FL · On-site

$81K - $102K/yr

The Senior Data Operations Analyst role is a wonderful opportunity to work in a fast-paced work ... At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one. For ...

Monitise

Senior Data Engineer/Analyst

Coral Springs, FL · On-site

$81K - $103K/yr

Job Title Senior Data Engineer/Analyst About your role: You will design, build, and optimize ... help you with your overall onboarding experience and leads to stronger productivity. This role ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

Oversees a centralized technical support and help desk team for a wide variety of corporate ... analysis and/or computer hardware/software systems * Fundamental knowledge in data center ...

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Help Desk Data Analyst information

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How much do help desk data analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk data analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
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What job categories do people searching Help Desk Data Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Data Analyst jobs in Boca Raton, FL are:
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Help Desk Data Analyst jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

MAPEI Corporation

Deerfield Beach, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Mapei rating

7.8

Company rating: 7.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

43rd of 92 rated chemical manufacturers

Job description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving. 

Key Responsibilities

  • Respond to help requests via phone and email, documenting issue details and user information.
  • Troubleshoot hardware and software issues using diagnostic tools and online resources.
  • Perform hands-on fixes including installations, upgrades, backups, and system configurations.
  • Maintain and update help desk records, escalating issues when necessary.
  • Conduct preventative maintenance on workstations and peripherals.
  • Follow up with users to confirm resolution and satisfaction.
  • Analyze support trends and recommend improvements.
  • Create help sheets and FAQs for end users.
  • Adhere to company policies, procedures, and safety regulations.
  • Perform other duties as assigned.
What's in it for you 
  • Highly Competitive Base Pay
  • FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 Days of paid and sick and vacation time annually (proration applies year one)
  • 401K retirement with up to 6% matching program
  • Tuition reimbursement programs
  • Excellent dental, vision programs, flex spending accounts, employer paid life insurance 
  • Free tele-med physician services  
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more. 
Qualifications
  • High school diploma or GED required; associate's degree or technical training preferred.
  • 1-2 years of related experience or equivalent combination of education and training.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
  • Ability to work in a Windows environment.
  • Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
MAPEIHP3

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.  Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection,   click here.

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