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Help Desk Associate Jobs in Springfield, VA (NOW HIRING)

SafeSplash

Front Desk Associate

Alexandria, VA · On-site

$13 - $17/hr

Smart fish swim in schools ® You may be our next great Front Desk Associate at SafeSplash ... We are actively recruiting professional individuals who will help us uphold the best customer ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA

$26.44 - $35.78/hr

Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE ... Associate (CCNA)-Security. * CompTIA Security+ CE is the preferred certification. * In addition ...

SafeSplash

Front Desk Associate

Alexandria, VA · On-site

$13 - $17/hr

We are invested in helping you be the best you can be in and out of the water! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee ...

Art of Problem Solving

Front Desk Associate

Rockville, MD · On-site

$14.25 - $18.25/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Art of Problem Solving

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Career Site

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Associates and 5+ years' experience * High School and 7+ years' experience Job Duties: * Provide ...

Collabera

Help Desk Analyst

Ashburn, VA

$21 - $28.75/hr

Associate degree in technology discipline or equivalent experience; typically requires a minimum of 1-2 years of experience in a technical customer support/helpdesk environment. Demonstrated ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Associates and 5+ years' experience * High School and 7+ years' experience Job Duties: * Provide ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Springfield, VA

Help Desk Associate information

See Springfield, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Springfield, VA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Springfield, VA?

The most popular types of Help Desk jobs in Springfield, VA are:

What are popular job titles related to Help Desk Associate jobs in Springfield, VA?

For Help Desk Associate jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Springfield, VA look for?

The top searched job categories for Help Desk Associate jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Help Desk Associate jobs?

Cities near Springfield, VA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,636 per year, or $22.4 per hour.

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
•Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

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