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Help Desk Associate Jobs in Springfield, VA (NOW HIRING)

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

Associate degree in technology discipline or equivalent experience; typically requires a minimum of 1-2 years of experience in a technical customer support/helpdesk environment. Demonstrated ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA · On-site

$26.44 - $35.78/hr

Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE ... Associate (CCNA)-Security. * CompTIA Security+ CE is the preferred certification. * In addition ...

Art of Problem Solving

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... Additionally, in this role you will support campus operations by helping take inventory, tidying up ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Arch Amenities Group

Front Desk

Herndon, VA · On-site

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

Career Site

Front Desk

Herndon, VA

$14.50 - $18.50/hr

The Front Desk Associate is responsible for greeting guests and members and must be well versed in ... Assists staff with lifting and storing facility equipment, furniture, and products to help maintain ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Associates and 5+ years' experience * High School and 7+ years' experience Job Duties: * Provide ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Springfield, VA

Help Desk Associate information

See Springfield, VA salary details

$15

$22

$34

How much do help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk associate in Springfield, VA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Springfield, VA? The most popular types of Help Desk jobs in Springfield, VA are:
What are popular job titles related to Help Desk Associate jobs in Springfield, VA? For Help Desk Associate jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Springfield, VA look for? The top searched job categories for Help Desk Associate jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Help Desk Associate jobs? Cities near Springfield, VA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,636 per year, or $22.4 per hour.

Tier 1 Help Desk Analyst

SecuriGence

Arlington, VA • On-site

$23.50 - $32.25/hr

Full-time

Re-posted 11 days ago

Job description

Overview
Tier 1 Help Desk Analyst
Arlington, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
We deliver essential technological services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.
Responsibilities
  • Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services, diagnosing and resolving issues on unclassified and classified office information systems.
  • Provides support for implementation, troubleshooting, and maintenance of IT systems.
  • Provides first-level problem identification, diagnosis, and resolution of problems.
  • Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s).
  • Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Provide local and remote Technical Support Services for end-user support on multiple networks within the agency.
  • Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.
  • Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards
  • Contribute to the change management process; represent the interests of the customer when assessing risk and impact.
  • May provide leadership to small teams or team members.
  • Meticulously record all incident details, including symptoms, error messages, and user information, within a ticketing system for tracking purposes.
  • Effectively use internal knowledge bases and documented solutions to resolve known issues quickly.
  • Familiar with ticket escalation to Tier 3 support or other specialized teams, providing clear documentation of the issue and troubleshooting steps taken.
  • Other duties as assigned.

Qualifications
  • Associate's degree. Can be substituted with 2+ years of relevant experience.
  • 3+ years relevant experience
  • DoD IAT Level II Certification is required.
  • DoD Secret Clearance is required.
    • Top Secret with SCI eligibility preferred.

Knowledge, Skills and Abilities:
  • Understanding of applying basic security principles to the computing environment (CE).
  • Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).
  • Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.
  • Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.
  • Ability to troubleshoot Microsoft products, including but not limited to Windows and Office, including all aspects of Windows security and Microsoft desktop products.
  • Experience installing and supporting workstation hardware and software.
  • Knowledge of industry-standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Excellent written and verbal communication skills and excellent customer service skills are a must.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Estimated Salary/Wage
USD $22.11/Hr. Up to USD $28.84/Hr.

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