Help Desk Associate Jobs in Seneca, SC (NOW HIRING)

POSITION SUMMARY

• The Associate Application Engineer assists sales representatives by providing technical support to help sell company products. This role serves as a conduit between the field and Design Engineering & Project Management Teams. This support includes providing technical information on company products and the application of these products, assistance with custom product features and pricing, ancillary product selection and pricing, and quotation of 3rd party equipment related to company products. This position is entry level and will require some oversight from the group leader and frequent interaction with other team members.

RESPONSIBILITIES

• Assist in developing clear, concise, and technically sound tailored solutions for customer review and acceptance based on customer requirements and/or RFP's, ensuring proper scope and required technical specifications are met.
• Apply Quote Configurator tool to provide comprehensive quote support.
• Assist in the review of custom equipment orders and provide technical instruction throughout the order workflow.
• Provide applications sales support.
• May assist with post sale technical support.
• May assist in providing product support to Offering Managers.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in business management, operations management, marketing, mechanical engineering, computer science, or other degree (or equivalent combination of education and experience). 
• Some commercial or relevant industrial experience preferred.
• Some experience in technical scope review and formal proposal development preferred.
• Must be proficient and fluent in English including technical terminology.
• Understanding of commercial infrastructure design objectives, performance factors, and physical requirements.
• Ability to read and interpret schematics and one-line diagrams
• Excellent problem-solving skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to work and multi-task in a fast-paced environment.

TIME TRAVEL REQUIRED

• Up to 5%.
• Drivers License Required.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.