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Help Desk Associate Jobs in Poughkeepsie, NY (NOW HIRING)

Pediatric Associates

LPN / LVN

Kingston, NY · On-site

Deal with the anxieties and demands of parents and help families deal with their child's wellbeing ... QUALIFICATIONS EDUCATION:bachelor's or associate degree in nursing or practical nursing education ...

Pediatric Associates

LPN / LVN

Kingston, NY · On-site

Deal with the anxieties and demands of parents and help families deal with their child's wellbeing ... QUALIFICATIONS EDUCATION: bachelor's or associate degree in nursing or practical nursing education ...

Orangetheory Fitness

Sales Associate

Poughkeepsie, NY · On-site

$13/hr

Working at our front desk which includes answering phones and talking to members among other tasks ... Selling memberships to help the studio thrive * Following up on prospective clients * Handling ...

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Help Desk Associate information

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$14

$21

$32

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Poughkeepsie, NY is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Poughkeepsie, NY? The most popular types of Help Desk jobs in Poughkeepsie, NY are:
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What job categories do people searching Help Desk Associate jobs in Poughkeepsie, NY look for? The top searched job categories for Help Desk Associate jobs in Poughkeepsie, NY are:
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Help Desk Associate jobs near you

Courtyard by Marriott Front Desk Agent

Avion Hospitality

Kingston, NY • On-site

$13.50 - $17/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary
Experience preferred, but not necessary. Applicants MUST be reliable, responsible and flexible. MUST have reliable transportation.
Front Desk Agent needed for PM shifts and must be able to fill in when necessary.
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Marriott/Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following: Laundry, helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Salary Description
$17 and up based on experience

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