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Help Desk Associate Jobs in Philadelphia, PA (NOW HIRING)

Global Pharma Tek

NJTreasury DORES Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Global Pharma Tek is seeking a Help Desk professional to assist users in resolving hardware and ... an associate's degree in a related area. • Imaging, configuration and deployment of new devices ...

Planet Fitness

Overnight Front Desk Associate

Warminster, PA · On-site

$14 - $18/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

The Salvation Army

Welcome Desk Associate

Camden, NJ · On-site

Welcome Desk Associate Job Locations US-NJ-Camden Job ID 2025-14004 Category Member Services ... Help de-escalate membership/clients concerns and work with security department when necessary to ...

Planet Fitness

Overnight Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Warminster, PA · On-site

$14 - $18/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Downingtown, PA · On-site

$14.50 - $18.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Downingtown, PA · On-site

$14.50 - $18.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Warminster, PA · On-site

$14 - $18/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Wilmington, DE · On-site

$13.50 - $17.50/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Downingtown, PA · On-site

$14.50 - $18.75/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Philadelphia, PA

Help Desk Associate information

See Philadelphia, PA salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk associate in Philadelphia, PA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.98 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Philadelphia, PA?

The most popular types of Help Desk jobs in Philadelphia, PA are:

What are popular job titles related to Help Desk Associate jobs in Philadelphia, PA?

For Help Desk Associate jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Philadelphia, PA look for?

The top searched job categories for Help Desk Associate jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Help Desk Associate jobs?

Cities near Philadelphia, PA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

NJTreasury DORES Help Desk

Global Pharma Tek

Trenton, NJ • On-site

$20 - $27/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
Global Pharma Tek is seeking a Help Desk professional to assist users in resolving hardware and software issues. The role involves imaging, configuring, and deploying new devices while ensuring a high level of customer service and effective communication with internal customers and management.
Responsibilities:
• imaging, configuration and deployment of new devices.
• Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.
• Systems used are SCCM and Provance.
• Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
• Deliver a high level of customer service and professional interaction with internal customers, management, and administration.
Qualifications:
Required:
• Assist users to resolve hardware and software issues.
• Help to image hardware using SCCM and Provance and deploy.
• Deliver a high level of customer service and professional interaction to internal customers, management, and administration.
• Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
• Documents, tracks and monitors the problem to facilitate a timely resolution.
• Relies on established guidelines and instructions to perform daily job functions.
• Works under immediate supervision.
• May require an associate’s degree in a related area.
• Imaging, configuration and deployment of new devices.
• Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory.
• Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
Company:
GLOBAL PHARMA TEK is a Clinical Research Organisation that provides End-to-End Services in Pharma, Biotech and Medical Device Industries. Founded in 2008, the company is headquartered in Edison, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Global Pharmatek logo

About Global Pharmatek

Sourced by ZipRecruiter

Global Pharmatek is a leading Contract Research Organization (CRO) and integrated drug discovery solutions provider in the pharmaceutical industry. The company is located in Edison, New Jersey, USA. Their comprehensive range of services includes Drug Discovery, Clinical Trials, Regulatory Affairs, and Biometrics, designed with the goal of swiftly translating scientific innovation into a novel product. Founded with an unwavering commitment to enhance health and well-being worldwide, this leading-edge company lays emphasis on the highest quality standards, efficient delivery, and transparency.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

2011

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