ZipRecruiter

Log In

1

Help Desk Associate Jobs in New York, NY (NOW HIRING)

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Associate's degree in IT field of study or equivalent combination of education and experience

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Associate's degree in IT field of study or equivalent combination of education and experience

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

Diverse Lynx

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

Diverse Lynx

Help Desk Agent

Brooklyn, NY · On-site

$18 - $23/hr

Help Desk Agent Location: Brooklyn, NY / Northborough, MA The L2 IT Help Desk Support role is ... Associate's degree in Information Technology or related field; Bachelor's degree preferred.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... An associate's or bachelor's degree in information systems or a related field, or equivalent work ...

Planet Fitness

Front Desk Associate

Kings Point, NY

$17 - $18.25/hr

Planet Fitness Front Desk Associate At Planet Fitness, our mission has always been to enhance ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Ocean Township, NJ · On-site

$15.92 - $16.92/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Belmar, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Syosset, NY · On-site

$17 - $18.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Carle Place, NY

$17 - $18.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Merrick, NY

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Edison, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Hazlet, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Lawrence, NY · On-site

$17 - $18.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Englishtown, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Levittown, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Hazlet, NJ · On-site

$15.92 - $16.92/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Carle Place, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in New York, NY

Help Desk Associate information

See New York, NY salary details

$15

$23

$36

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in New York, NY is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in New York, NY? The most popular types of Help Desk jobs in New York, NY are:
What are popular job titles related to Help Desk Associate jobs in New York, NY? For Help Desk Associate jobs in New York, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in New York, NY look for? The top searched job categories for Help Desk Associate jobs in New York, NY are:
What cities near New York, NY are hiring for Help Desk Associate jobs? Cities near New York, NY with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in New York, NY as of May 2026, with employment types broken down into 2% As Needed, 29% Full Time, 66% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $48,846 per year, or $23.5 per hour.
Help Desk Agent

Help Desk Agent

Noblesoft Technologies

Brooklyn, NY • On-site

$18 - $22.75/hr

Contractor

Posted 20 days ago

Job description

Job Title:  Help Desk Agent

Location: Brooklyn, NY 11217

Mode : Contract (6+ Months)

The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff.

Key Accountabilities:

  • Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.
  • Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.
  • Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).
  • Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.
  • Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.

Knowledge, Experience & Technical Know-How:

  • Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.
  • Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.
  • Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Qualifications:

  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.
  • Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.
  • Customer Service: Strong customer service orientation with a focus on user satisfaction.