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Help Desk Associate Jobs in Locust Grove, GA (NOW HIRING)

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Associate Degree with 3 Years of help desk experience Required Skills * Experience working in a Help Desk environment required * Experience in Microsoft Office Required * Experience in customer ...

Planet Fitness

Front Desk Associate

Macon, GA · On-site

$12 - $15.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Macon, GA · On-site

$12 - $15.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA · On-site

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA · On-site

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA · On-site

$11.25 - $14.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Macon, GA · On-site

$12 - $15.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA · On-site

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA

$11.25 - $14.25/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Thomaston, GA · On-site

$11.25 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Crunch Fitness

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Front Desk Associate- Chamblee Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Positive, high-energy attitude with a passion for helping others * Team player with strong ...

Ask IT consulting

Help Desk Support

Atlanta, GA

$19.25 - $26/hr

May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Locust Grove, GA

Help Desk Associate information

See Locust Grove, GA salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Locust Grove, GA is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are popular job titles related to Help Desk Associate jobs in Locust Grove, GA? For Help Desk Associate jobs in Locust Grove, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Locust Grove, GA look for? The top searched job categories for Help Desk Associate jobs in Locust Grove, GA are:
What cities near Locust Grove, GA are hiring for Help Desk Associate jobs? Cities near Locust Grove, GA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Locust Grove, GA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $38,939 per year, or $18.7 per hour.

Help Desk Analyst

TriOptus LLC

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 20 days ago

Job description

Job Title: Help Desk Analyst
Location: Atlanta, GA 30334 (Remote)
Duration: 12+ Month
Responsibilities include:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriatelyexperienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.

Qualifications
  • High School diploma with 5 years of help desk experience
  • Associate Degree with 3 Years of help desk experience

Required Skills
  • Experience working in a Help Desk environment required
  • Experience in Microsoft Office Required
  • Experience in customer service Required

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