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Help Desk Associate Jobs in Lexington, SC (NOW HIRING)

STI

Desktop Support Technician - Columbia, SC

Columbia, SC · On-site

$18.75 - $23.75/hr

Experience working with a help desk ticketing system * Experience with NTS Network * Experience with Active Directory or InTune Required Education/Certifications * High School diploma. * Associate or ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lexington, SC

Help Desk Associate information

See Lexington, SC salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk associate in Lexington, SC is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.58 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Lexington, SC?

The most popular types of Help Desk jobs in Lexington, SC are:

What are popular job titles related to Help Desk Associate jobs in Lexington, SC?

For Help Desk Associate jobs in Lexington, SC, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Lexington, SC look for?

The top searched job categories for Help Desk Associate jobs in Lexington, SC are:

What cities near Lexington, SC are hiring for Help Desk Associate jobs?

Cities near Lexington, SC with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lexington, SC as of June 2026, with employment types broken down into 3% As Needed, 56% Full Time, 20% Part Time, 3% Temporary, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,217 per year, or $18.4 per hour.

Hotel Front Desk Supervisor

Hyatt Place/Downtown Columbia

Columbia, SC • On-site

$16.50 - $18/hr

Full-time

Re-posted 20 days ago

Job description

The Hyatt Place hotel, located in Downtown Columbia, is hiring for a full-time Front Desk Supervisor. The person hired for this position must have flexibility to work any shift, including evenings and nights, weekdays and weekends.

PRIMARY PURPOSE: The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service

RESPONSIBILITIES

  • Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
  • Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
  • Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately
  • Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers
  • Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
  • Control cash transactions at the front desk and maintain responsibility for personal bank
  • Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
  • Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies
  • Prepare, set up, stock, clean and provide quality beverages and food products for all guests
  • Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner
  • Maintain a clean, and organized environment for guests by clearing tables during service

REQUIREMENTS

  • High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
  • 1-3 years hotel experience working as a Front Office associate
  • Previous supervisory experience preferred
  • Must be at least 21 y/o
  • Experience using hotel reservation system such as SynXis, FOSSE or PEP is a plus
  • Organization skills and attention to detail
  • Friendly and customer service oriented
  • Good interpersonal and problem solving skills
  • Ability to work weekends is required
  • 1st, 2nd, 3rd shift flexibility is preferred

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.