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Help Desk Associate Jobs in Lexington, NC (NOW HIRING)

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Associate or bachelor's degree is highly preferred. Certifications & Licenses: Current valid State ...

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Associate or bachelor's degree is highly preferred. Certifications & Licenses: Current valid State ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Associate or bachelor's degree is highly preferred. Certifications & Licenses: • Current valid ...

McKibbon Hospitality

Hotel Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

Hospitality Ventures

Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Marriott Winston

Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Marriott Winston - Salem

Front Desk Agent

Winston Salem, NC · On-site

$12.25 - $15.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Marriott Winston

Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hospitality Ventures

Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Marriott Winston

Front Desk Agent

Winston Salem, NC · On-site

$12.25 - $15.50/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Lexington, NC

Help Desk Associate information

See Lexington, NC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Lexington, NC is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.63 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Lexington, NC? The most popular types of Help Desk jobs in Lexington, NC are:
What are popular job titles related to Help Desk Associate jobs in Lexington, NC? For Help Desk Associate jobs in Lexington, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Lexington, NC look for? The top searched job categories for Help Desk Associate jobs in Lexington, NC are:
What cities near Lexington, NC are hiring for Help Desk Associate jobs? Cities near Lexington, NC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Student- IT Help Desk Associate

Salem Academy and College

Winston Salem, NC

$16 - $21.50/hr

Part-time

Posted 3 days ago

New

Job description

Position Title: IT Student Help Desk Associate
Supervisor: Assistant Director of Instructional Technology and Client Services
Position Status: Part-Time Academic Calendar Schedule
Classification: Non-Exempt
About Salem Academy and College
Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women's education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education.

Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation's only liberal arts college exclusively dedicated to developing the next generation of health leaders.
Position Summary:
The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications

The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.
Essential Duties and Responsibilities: Assist with classroom, office, and learning technologies
Communicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-person
Work as part of a team within Technology Services
Plan, organize, and prioritize work during simultaneous projects
Assist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or students
Help keep the helpdesk, Technology Services, and other technology spaces clean and organized
Exercise discretion when handling confidential information Current Salem College Student (Note: You do NOT need to be eligible for work study)
No formal technology experience is required - we will train you!
Excellent customer service and verbal and written communication skills.

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