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Help Desk Associate Jobs in Holyoke, MA (NOW HIRING)

Arbor Associates

Receptionist

Northampton, MA · On-site

$15.75 - $20.75/hr

Receptionist Belchertown, MA | Monday-Friday | Full-Time About the Role Arbor Associates is seeking ... Manage front-desk operations and maintain a welcoming office environment * Perform clerical tasks ...

New

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Assistant Store Manager

Suffield, CT

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Extra Space

Assistant Store Manager

Bloomfield, CT · On-site

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Extra Space

Assistant Store Manager

Springfield, MA · On-site

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Extra Space

Assistant Store Manager

Springfield, MA · On-site

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Extra Space

Assistant Store Manager

Feeding Hills, MA · On-site

$19.50/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Ross

Assistant Store Manager

West Springfield, MA · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. * Ensures scheduling and ...

Ross Stores, Inc

Store Manager

West Springfield, MA · On-site

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross Stores

Store Manager

West Springfield, MA · On-site

... Associates in providing efficient and friendly service at the registers, Customer Service desk ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

KnitWell Group

Sales Lead-ANN

Lee, MA · On-site

... help you get the most from your career, life, and wardrobe. Responsibilities will include ... Coaching Associates "in the moment" on client interactions & performance to maximize productivity ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Holyoke, MA

Help Desk Associate information

See Holyoke, MA salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Holyoke, MA is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Holyoke, MA?

The most popular types of Help Desk jobs in Holyoke, MA are:

What job categories do people searching Help Desk Associate jobs in Holyoke, MA look for?

The top searched job categories for Help Desk Associate jobs in Holyoke, MA are:

What cities near Holyoke, MA are hiring for Help Desk Associate jobs?

Cities near Holyoke, MA with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,888 per year, or $21.1 per hour.

Receptionist

Arbor Associates

Northampton, MA • On-site

$15.75 - $20.75/hr

Other

Posted 3 days ago

New

Job description


Receptionist
Belchertown, MA | Monday-Friday | Full-Time
About the Role
Arbor Associates is seeking a dependable and professional Receptionist to join our Belchertown team on a Monday through Friday schedule. This is a front-office clerical role in a behavioral health and education setting. While our clients and programs serve children, this position does not involve direct work with children - candidates should simply feel at ease in an environment where children may be present.
Responsibilities
  • Greet and direct visitors, clients, and staff in a courteous and professional manner
  • Answer and route incoming telephone calls using proper telephone etiquette
  • Manage front-desk operations and maintain a welcoming office environment
  • Perform clerical tasks including data entry, filing, correspondence, and scheduling
  • Prepare and format documents using word processing software
  • Support administrative staff with general office duties as needed
Job Requirements
Qualifications
  • Minimum 2 years of clerical assistant or receptionist experience preferred
  • Strong verbal and written communication skills
  • Professional interpersonal skills with a welcoming, composed demeanor
  • Proficiency in word processing applications (Microsoft Word or equivalent)
  • Familiarity with multi-line phone systems and professional telephone etiquette
  • Comfortable working in a behavioral health and education environment where children may be present
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously

Arbor Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All interested applicants must be over the age of 18, authorized to work in the United States, and pass a stringent background check including Criminal History, Sexual Offender Registry, and Department of Children and Families (DCF- MA)/Department of Children, Youth and Families (DCYF-RI).
By submitting this application, you are giving your permission to Arbor Associates to send e-mail and/or SMS texts about career-related opportunities. Message & Data rates may apply. Reply STOP to quit, HELP for help. Message frequency varies. Our privacy policy: https://www.arborstaffing.com/privacy/
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Meet Your Recruiter
Sandy Carignan
About Northampton, MA
Ready to take the next step in your career? Explore our job opportunities in and around Northampton, Massachusetts, where endless growth prospects await! Known for its vibrant art scene, eclectic culture, and beautiful landscapes, Northampton offers a uniquely charming setting for professionals seeking a dynamic work environment. From the historic Calvin Theatre to the world-renowned Smith College Museum of Art, this area is bursting with creativity and inspiration. Indulge in farm-to-table cuisine, catch a show at the iconic Academy of Music Theatre, or enjoy outdoor activities at the scenic Look Park. Join us in discovering the endless possibilities that Northampton has to offer for your career growth!

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